Incident Response Lead — Tech Ops & Client Escalations

Fusiontek; Remote; ZAR 550 000 - 750 000; Full time

Job summary

A Managed Security Service Provider in Cape Town is seeking an Incident Response Technical Lead to excel in high-touch technical management for incident response projects. Candidates must demonstrate excellent communication skills, previous experience leading a technical team, and comprehensive knowledge in areas such as Azure cloud services and complex networking troubleshooting. This role demands strong leadership, time management, and the ability to work under pressure, particularly during critical recovery scenarios. Competitive salary and benefits are offered.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement for certification exams

Qualifications

• Excellent comprehension of English communication.
• Proven ability to lead a technical team effectively.
• Familiarity with Office / Azure cloud services is required.
• Experience in troubleshooting complex networking issues essential.
• Strong OS troubleshooting skills and understanding of system architecture.
• Management skills documented through industry certs are preferred.

Responsibilities

• Manage incident response recovery efforts from initiation to completion.
• Communicate with clients and vendors effectively during crises.
• Utilize a ticketing system for tracking project tasks and updates.
• Serve as an escalation point for technical inquiries.
• Work collaboratively with team members to achieve optimal results.

Skills

Excellent comprehension and communication in English

Previous experience leading a technical team

Knowledge of Office / Azure cloud services

Knowledge of Active Directory

Knowledge of complex networking troubleshooting

Broad understanding of how operating systems work

Advanced OS troubleshooting

Comfortable working in different OSs

SQL database knowledge

Advanced firewall configuration skills

Experience troubleshooting ingress / egress issues

Knowledge of diverse firewall UIs

Strong system architecture comprehension

Understanding of network and system performance elements

Time-management skills

Superb verbal and written communication skills

Demonstrated skillset through industry certifications

Previous recovery / remediation experience

Experience with a ticketing system

Job description

A Managed Security Service Provider in Cape Town is seeking an Incident Response Technical Lead to excel in high-touch technical management for incident response projects. Candidates must demonstrate excellent communication skills, previous experience leading a technical team, and comprehensive knowledge in areas such as Azure cloud services and complex networking troubleshooting. This role demands strong leadership, time management, and the ability to work under pressure, particularly during critical recovery scenarios. Competitive salary and benefits are offered.