Inbound Call Center Agent - Elevate Customer Care

WNS; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading Business Process Management firm in South Africa is looking for a customer service representative. The role involves understanding customer needs and providing excellent service to enhance loyalty and retention. The successful candidate will have a minimum of 12 months experience in a contact center and must excel at problem-solving, teamwork, and making decisions in a fast-paced environment. Join our team to be part of a culture of outperformance and engagement.

Qualifications

• Minimum 12 months experience in customer service role (Contact center).

Responsibilities

• Investigate and process high volume customer enquiries.
• Promote the client’s products and enhance customer experience.
• Escalate issues to the relevant team for resolution.
• Maintain accurate and secure customer records.
• Ensure compliance with company standards and procedures.

Skills

Customer service

Pro-active problem solving

Decision-making

Teamwork

Job description

A leading Business Process Management firm in South Africa is looking for a customer service representative. The role involves understanding customer needs and providing excellent service to enhance loyalty and retention. The successful candidate will have a minimum of 12 months experience in a contact center and must excel at problem-solving, teamwork, and making decisions in a fast-paced environment. Join our team to be part of a culture of outperformance and engagement.