Hybrid Ops Manager - Professional Services (Insuretech)

Black Pen Recruitment; Johannesburg; Hybrid; ZAR 500 000 - 700 000; Full time

Job summary

A recruitment firm is seeking an Operations Manager in Johannesburg. This full-time permanent position involves managing support and upgrade project teams, ensuring timely and budget-compliant client solutions. Candidates should have a strong background in technical delivery management, with at least 8 years of operational leadership experience. Proficiency in MS Office and JIRA is essential for effective project tracking and reporting in a hybrid work setting.

Qualifications

• At least 8 years of experience in operational leadership and sprint-based delivery.
• Experience leading medium to large-scale teams.
• Understanding of the software development lifecycle.

Responsibilities

• Manage support and upgrade project team to deliver client solutions.
• Ensure work management system (JIRA) remains primary source for logged work.
• Foster a culture of collaboration and high performance.

Skills

Technical delivery management

Leadership

Customer support management

Interpersonal skills

Time management

Education

Technical qualification or background

Tools

MS Office

JIRA

Job description

A recruitment firm is seeking an Operations Manager in Johannesburg. This full-time permanent position involves managing support and upgrade project teams, ensuring timely and budget-compliant client solutions. Candidates should have a strong background in technical delivery management, with at least 8 years of operational leadership experience. Proficiency in MS Office and JIRA is essential for effective project tracking and reporting in a hybrid work setting.