Housekeeping Manager

University of Fort Hare; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prestigious guest lodge in Stellenbosch is seeking a seasoned Housekeeping Manager to lead their housekeeping department. This role requires a hands-on leader to ensure exceptional cleanliness and guest service, manage a team, and maintain high standards. The ideal candidate will have proven experience in luxury hospitality, strong people management capabilities, and an ability to thrive in a detail-driven environment. The opportunity offers an exciting challenge for those passionate about hospitality excellence.

Qualifications

• Proven experience as a Housekeeping Manager or Senior Housekeeping Supervisor within a lodge or hotel environment.
• Strong leadership and people management skills.
• Exceptional attention to detail and quality standards.
• Ability to work shifts, weekends, and public holidays.

Responsibilities

• Lead, manage, and motivate the Housekeeping team including room attendants.
• Conduct regular inspections of guest rooms and public areas.
• Ensure compliance with health, safety, and hygiene regulations.
• Develop, implement, and maintain housekeeping procedures and checklists.
• Compile weekly staff rosters in line with occupancy levels.

Skills

Leadership

Attention to detail

Organizational skills

Communication

Knowledge of health and safety legislation

Job description

Overview

HOUSEKEEPING MANAGER – Stellenbosch - Helderberg Wine Route. My client, an esteemed Guest Lodge in the heart of the Cape Winelands, is seeking a senior Housekeeping Manager with an established track record in luxury hospitality, strong people management capability, and the confidence to lead a high-performing Housekeeping operation. This role requires a hands-on leader who is comfortable operating within a high-expectation, detail-driven environment.

Purpose of the Role

To lead and manage the Housekeeping department, ensuring exceptional standards of cleanliness, presentation, hygiene, and guest service across all guest rooms, public areas, and back-of-house facilities, in line with hotel policies and procedures.

Key Responsibilities

• Lead, manage, and motivate the Housekeeping team including room attendants, laundry, and porters
• Ensure all housekeeping staff comply with hotel policies relating to uniform, hygiene, and conduct
• Liaise daily with Reception regarding occupancy, arrivals, departures, VIP guests, and special requirements
• Plan and allocate daily duties, room lists, cleaning schedules, and checklists
• Conduct regular inspections of guest rooms, public areas, laundry, and recreational areas to ensure standards are met
• Ensure maintenance issues are identified, reported, and resolved prior to rooms being released to Front Desk
• Maintain consistently high standards of cleanliness, presentation, and guest service
• Oversee guest and hotel laundry services in line with hotel standards
• Ensure full compliance with health, safety, and hygiene regulations
• Develop, implement, and maintain housekeeping and preventative maintenance checklists
• Conduct daily briefings, training, and performance management sessions as required
• Manage staff performance, discipline, and development where necessary
• Develop and update housekeeping procedures, standards, and operating processes
• Compile weekly staff rosters in line with occupancy levels and operational needs
• Control housekeeping stock, place orders, conduct regular stock takes, and minimise wastage
• Ensure storerooms, stoeps, and courtyards are clean, organised, and well maintained at all times

Criteria

• Proven experience as a Housekeeping Manager or Senior Housekeeping Supervisor within a lodge or hotel environment
• Strong leadership and people management skills
• Exceptional attention to detail and quality standards
• Good organisational and communication skills
• Knowledge of health, safety, and hygiene legislation
• Ability to work shifts, weekends, and public holidays