Hotel Receptionist

Somewhere; Midrand; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A local hospitality provider in Midrand is seeking a proactive customer service representative to assist guests with check-in/check-out, manage reservations, and provide high-quality service. Candidates should have strong English skills, experience in customer relations, and familiarity with software like Opera. This full-time role is vital for ensuring an exceptional guest experience, requiring someone who can handle issues professionally and work collaboratively with hotel departments.

Qualifications

• Experience in managing customer relations face to face and via phone.
• High level of spoken and written English is essential.
• Experience in hospitality reception or similar customer-facing role preferred.

Responsibilities

• Assist and direct guests in a friendly and polite manner.
• Provide high-quality customer service.
• Check guests in and out, and handle payments.
• Manage telephones, emails, and reservations promptly.
• Ensure accurate recording and filing of correspondence.
• Handle problems that arise effectively.

Skills

Customer Service Skills

Hospitality Management

Entry Level Sales

Lead Generation

Tools

Opera software

Job description

Responsibilities

Welcome assist and direct guests correctly in a friendly and polite way

Provide high quality customer service at all times

Check the guests in / out take payments

Manage telephones emails and reservations in a prompt and professional manner

Ensure that all correspondence are recorded and filed accurately

Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate

Reviewing guest special requests and ensure that they are met or exceeded

Handle problems that arise in an effective professional manner

Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on .

Person Specification Essential

Experience of managing customer relations face to face and via phone

High level of spoken and written English

Customer Service Skills e.g. face to face telephone email etc.

Desirable

Proven experience in hospitality reception and admin or similar customer facing role

Cash handling

Familiarity with Opera software

Key Skills

• Entry Level Sales
• Hospital management
• Corporate Finance
• Jni
• Lead Generation

Employment Type : Full Time

Experience : years

Vacancy : 1