Overview
- Our client is seeking to hire a highly skilled and strategic HOD : IT, IT Security and Infrastructure to lead our IT operations, ensure the security and efficiency of our IT infrastructure, and drive digital transformation.
- The successful candidate will be responsible for overseeing IT systems, managing projects, and ensuring compliance with industry standards, while fostering innovation and aligning technology initiatives with business objectives.
Key Responsibilities
- Strategic IT Planning
- Develop and implement a strategic IT roadmap aligned with business goals.
- Identify emerging technologies to enhance operational efficiency and drive innovation.
- Establish IT policies, procedures, and best practices to support business needs.
- System and Network Management
- Oversee the maintenance and optimization of IT infrastructure, including servers, networks, and cloud- based systems.
- Ensure high availability, security, and performance of IT systems.
- Implement and monitor network security measures to protect company assets.
- Cybersecurity Management
- Develop and enforce cybersecurity policies and risk mitigation strategies.
- Conduct regular security audits and vulnerability assessments.
- Ensure compliance with data protection laws and industry regulations.
- Project Management
- Lead IT projects, including system upgrades, software implementations, and infrastructure enhancements.
- Manage project timelines, budgets, and resources effectively.
- Collaborate with internal stakeholders to align IT initiatives with business needs.
- Team Leadership and Management
- Recruit, train, and mentor IT team members to build a high-performing team.
- Assign responsibilities, monitor performance, and foster a culture of innovation.
- Encourage collaboration and continuous learning within the IT department.
- Software and Hardware Management
- Oversee the procurement, deployment, and maintenance of IT hardware and software. Ensure compliance with software licensing and optimize IT resource utilisation.
- Manage software development and integration projects where applicable.
- Technical Support and Troubleshooting
- Provide expert-level technical support to ensure minimal downtime.
- Establish a structured IT support framework for issue resolution.
- Continuously improve IT service delivery through monitoring and user feedback.
- Budget Management
- Develop and manage the IT budget, ensuring cost-effective allocation of resources.
- Negotiate contracts with vendors and service providers for optimal pricing.
- Monitor IT expenditures and identify cost-saving opportunities.
- Compliance and Risk Management
- Ensure IT systems adhere to industry regulations, cybersecurity standards, and company policies.
- Conduct risk assessments and implement mitigation strategies.
- Maintain comprehensive documentation of IT policies and compliance requirements.
- Innovation and Digital Transformation
- Drive digital transformation initiatives to enhance operational efficiency.
- Identify opportunities for automation and process improvements using technology.
- Stay updated on emerging trends and best practices in IT and digital innovation.
Key Skills and Competencies
- Strong expertise in IT infrastructure, networking, cloud computing (AWS, Azure, or Google Cloud), databases and networking.
- In-depth knowledge of cybersecurity frameworks, firewalls, risk management and compliance standards (e.g., ISO 27001, GDPR, POPIA).
- Proficiency in IT service management (ITSM), ERP, and CRM systems.
- Knowledge of software development processes and database management.
- Strong troubleshooting and problem-solving skills.
- Excellent leadership and team management skills.
- Strong analytical and strategic thinking skills.
- Effective communication and stakeholder management skills.
- Ability to work in a fast-paced environment and manage multiple projects.
- Excellent negotiation skills for managing vendors.
- Experience in managing IT budgets and cost control.
- Strategic thinking ability to align IT initiatives with business objectives.
Qualifications and Experience
- Matric
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Certification in ITIL, PMP, CISSP, Microsoft, AWS, or other relevant industry certifications are preferred.
- Minimum 5 years of experience in IT Management, Senior IT leadership role or a related role.