Health Information & Switchboard Clerk

Department of Health; Gauteng; On-site; ZAR 228 000 - 269 000; Full time

Job summary

A government health department is seeking a candidate for a switchboard operator role based at Far East Rand Hospital. The role involves managing a high volume of calls, ensuring the functionality of telephone lines, and maintaining updates to the doctor’s call list. Applicants must have Grade 12 or equivalent and be computer literate, with good communication and customer care skills. This position works shifts and requires resilience under pressure. Applications must follow specific submission guidelines provided.

Qualifications

• Must be prepared to work shifts.
• Ability to work under pressure and with difficult clients.

Responsibilities

• Reduce high volume of calls through switchboard operation.
• Ensure functionality of telephone lines and handsets.
• Update doctor’s call list frequently.

Skills

Computer literate

Good communication skills

Good customer care

Problem solving skills

Punctuality

Education

Grade 12 / N3 / NQF Level 4

Job description

A government health department is seeking a candidate for a switchboard operator role based at Far East Rand Hospital. The role involves managing a high volume of calls, ensuring the functionality of telephone lines, and maintaining updates to the doctor’s call list. Applicants must have Grade 12 or equivalent and be computer literate, with good communication and customer care skills. This position works shifts and requires resilience under pressure. Applications must follow specific submission guidelines provided.