Head of Operations

COREcruitment; Gauteng; On-site; ZAR 900,000 - 1,000,000; Full time

Job summary

An international company is seeking a Head of Operations to oversee its growing South African operations based in Johannesburg. The role involves developing and implementing strategies that promote operational success, managing stakeholder relationships, and ensuring customer satisfaction. Candidates should have over 10 years of operational experience and a relevant degree. A South African nationality or work permit is required.

Qualifications

• 10 years operational experience at a similar level.
• In-depth understanding of contact centres and software used.
• South African national or valid work permit.

Responsibilities

• Develop and implement strategies aligning with business goals.
• Manage relationships with key stakeholders.
• Monitor performance of operations using key metrics.

Skills

Operational strategy development

Stakeholder management

Data analysis

Team collaboration

Customer centricity

Education

BSc / BA / MSc / MA in Business Administration or relevant field

Job description

Overview

An exciting opportunity as Head of Operations has become available with this international company, overseeing their expanding South African operations based in Johannesburg.

About :

This role ensures seamless coordination between departments driving operational excellence, cost efficiency, standardised operating procedures & processes, driving customer centricity & staff satisfaction.

Responsibilities

• Developing, planning & implementation of strategies that align with business goals, promoting operational success, guest satisfaction & staff engagement
• Managing relationships with key stakeholders to understand the needs of current customers & devise & implement operational strategies
• Collaboration with departments across the company (revenue, marketing, sales, finance ++)
• Assist in setting financial targets & budget development & monitoring
• Monitoring the performance of operations using key metrics & reporting back to the senior management team

Requirements

• South African national or valid work permit
• Start Date 1 November or sooner if available
• BSc / BA / MSc / MA in Business Administration, finance or relevant field / or work experience equivalent
• 10 years operational experience at a similar level
• In-depth understanding of contact centres, software used & data analysis.