Head of Learning and Capability Development

Believe Resourcing; Cape Town; Hybrid; ZAR 400 000 - 500 000; Full time

Job summary

A global analytics and digital operations leader is seeking a Head of Learning & Capability Development in Cape Town. This senior role will shape the learning culture and enhance operational excellence by driving comprehensive learning strategies across South Africa. The ideal candidate will have over 10 years of experience in learning and development, alongside advanced skills in training design and stakeholder engagement. This position offers a hybrid work environment and competitive salary based on experience.

Qualifications

• Minimum 10 years' experience driving learning and development strategies and solutions.
• At least 8 years' experience facilitating functional training and leadership development programmes.
• Strong understanding of the South African legal and regulatory framework.

Responsibilities

• Lead and inspire a high-performing learning and development team.
• Design and deliver training programmes across various management areas.
• Monitor and report on training effectiveness and ROI.

Skills

Leadership

Stakeholder Management

Learning Design

Training Needs Analysis

Change Management

Education

University degree or postgraduate qualification in Human Resources or Organisational Development

Tools

Excel

PowerPoint

Job description

Title: Head of Learning & Capability Development

Location: Cape Town, South Africa

Salary: Competitive, dependent on experience

Hybrid or In-office: Hybrid

About the Company

Our client is a global analytics and digital operations leader supporting some of the world’s most recognisable brands. They are known for combining deep domain expertise with data-led innovation to drive business performance.

Why Join Them

This is a senior, high-impact role where learning directly shapes operational excellence and leadership capability. You’ll have the opportunity to influence strategy, partner closely with executive stakeholders, and build a best-in-class learning culture across the organisation.

About the Role

The Head of Learning & Capability Development will lead the end-to-end learning and development strategy across South Africa, driving outcome-focused capability building at all career levels. This role combines strategic leadership, hands‑on programme design, and strong stakeholder partnership to deliver innovative learning solutions aligned to business priorities.

Requirements and Responsibilities

Leadership & Strategy

• Lead and inspire a high‑performing learning and development team, fostering a culture of continuous learning and professional growth.
• Own and drive holistic capability development across career levels through innovative, outcome‑driven learning solutions.
• Take full accountability for the Skills Development Facilitator (SDF) function in South Africa.

Learning Design & Delivery

• Design and deliver training programmes across Operations Management, People Leadership, Client Engagement, CX and Stakeholder Management.
• Develop learning solutions focused on operational excellence, leadership development, and performance improvement.
• Lead or support talent management initiatives including succession planning and leadership development.

Stakeholder Engagement

• Partner closely with operations and business leaders to identify capability gaps and develop targeted training interventions.
• Conduct training needs analyses and oversee the implementation, administration, and delivery of high‑quality learning programmes.
• Drive internal communications strategy in collaboration with global capability development teams.

Measurement & Reporting

• Monitor, evaluate, and report on training effectiveness, success, and ROI.
• Publish monthly training dashboards and quality scores to HR and operations leadership.
• Maintain robust training MIS, databases, and reporting frameworks.

Project & Change Management

• Lead learning‑related projects from initiation through to delivery, including scope definition, planning, execution, and closure.
• Coordinate cross‑functional project teams, stakeholder communications, and decision‑making forums.
• Identify and assess business improvement opportunities and contribute to organisational development knowledge capital.

Experience & Qualifications

• University degree or postgraduate qualification in Human Resources, Organisational Development, or a related field.
• Strong understanding of the South African legal and regulatory framework.
• Minimum 10 years’ experience driving learning and development strategies and solutions.
• At least 8 years’ experience facilitating functional training, leadership development programmes, and managing training operations.
• Solid grounding in L&D fundamentals, learning content analysis, design, and development.
• Advanced proficiency in Excel and PowerPoint, with strong capability in training dashboards, MIS, and reporting.