Groups and Incentives Operations Consultant

Executive Placings; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading inbound tour company in Johannesburg is seeking a Groups and Incentives Operations Consultant to manage group tours, ensure service excellence, and handle crises. The ideal candidate has 4-5 years of inbound tour consulting experience and a deep knowledge of the tourism industry. Proficiency in Excel and experience with Tourplan are essential. This role requires availability for travel and on-site coordination.

Qualifications

• 4-5 years of inbound tour consulting experience.
• In-depth knowledge of the tourism industry.
• Good understanding of crisis management protocols.
• Proven ability to create and formulate strategies.

Responsibilities

• Coordinate and execute land tour programs and events.
• Maintain relationships with partners.
• Assist with travel documentation and schedules.
• Be on call for emergencies.

Skills

Customer service excellence

Crisis management

Negotiation

Analytical skills

Experiential creativity

Tools

Excel

Tourplan

MS Office

Teams

WETU

Job description

SUMMARY :

Groups and Incentives Operations Consultant

POSITION INFO :

Leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton.

Experience required :

Minimum of 4 – 5 years previous inbound tour consulting GROUPS experience required

In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations

Good understanding of terms and conditions

Relevant understanding of Business to create and formulate a strategy and make commercial decisions

A passion for delivering service excellence

A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance

Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies

Excellent computer skills including Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU

Analytical skills

Negotiation skills

Experiential Creativity (Crafting Experiences).

Duties include :

Accountable for coordinating and executing land tour programs and events

Support the administrative preparation and management of travel files

Must be available to travel with groups and assist with on-site coordination

Provide proactive support to the Groups and Incentives team

Maintain good relationships with partners

Support and communication with the accounts teams

Maintain accurate and up-to-date information on all confirmed services

Assist with the preparation of all travel documentation and operating schedules

Ensure compliance with country travel restrictions

Be on call for any major emergencies

Assisting with special projects and any other duties as assigned by Management.

To apply please send an updated CV and references to