Graduate Support Analyst

MRI Software; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading real estate software company in Cape Town seeks a motivated Graduate Software Support Analyst. In this role, you will provide technical support and troubleshooting for software products while assisting a diverse client base. Successful candidates will have knowledge of SQL and PL/SQL, excellent communication skills, and a passion for problem-solving. This opportunity offers a hybrid working model, competitive benefits, and a chance to grow within a dynamic team.

Benefits

Office breakfasts

Quarterly lunches

Virtual social events

Medical Aid Scheme

Competitive Personal Pension plan

Parental Leave benefits

25 days annual leave

Tuition reimbursement schemes

Flexibility to work from anywhere for two weeks per year

Qualifications

• Existing knowledge of SQL and PL/SQL.
• Preferably practical experience in the Education sector.
• Ability to articulate technical concepts confidently.

Responsibilities

• Provide technical support and troubleshooting for software products.
• Assist clients with a range of questions and technical issues.
• Engage with clients and provide an incredible customer experience.

Skills

SQL

PL/SQL

Creative troubleshooting

Time management

Strong communication

Education

Relevant degree or equivalent

Job description

Overview

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office. Please note, this role will work to UK Hours, from 9:00am-5:30pm (GMT/BST), and will observe recognised UK public holidays.

Role and Responsibilities

MRI Software is seeking a motivated Graduate Software Support Analyst to join our dynamic team and grow within a fast-paced environment. As a Graduate Software Support Analyst, you will provide technical support and troubleshooting for our software products, working closely with clients and internal teams. You will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues. You will listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. This opportunity is within our Support Services team based in the Cape Town office, providing help desk services to a whole range of MRI software solutions.

Pre-requisites

• Creative and curious troubleshooter
• Good organisation and time management skills
• Strong communication skills with the ability to confidently articulate technical concepts

Qualifications and Experience

Applicants must have existing knowledge of SQL and PL/SQL, preferably with practical experience applying these skills within the Education sector. This is an exciting opportunity to develop your skills while gaining hands-on experience in software support.

Benefits and Perks

• We’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events, plus employee-led groups such as DEI committees and employee resource groups (Women and Allies, Pride Event Group)
• Medical Aid Scheme
• Competitive Personal Pension plan
• Parental Leave benefit to spend time with new arrivals
• 25 days of annual leave plus Public Holidays, plus 16 hours of Flex Time Off
• Tution/Professional development support via Tuition Reimbursement Schemes
• Flexibility to work from anywhere in the world for two weeks per year

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.