Global Customer Solutions Director — 24/7 Support Leader

Impact; Cape Town; Hybrid; ZAR 400 000 - 500 000; Full time

Job summary

A leading marketing platform company is seeking a Senior Director of Global Customer Support in Cape Town. This role involves shaping the company's customer experience by leading the support function globally and managing cross-functional teams. The ideal candidate has strong leadership abilities, superb communication skills, and a passion for enhancing customer relationships. This position offers a competitive benefits package that promotes work-life balance and personal growth.

Benefits

Flexible working hours

Health and wellness benefits

Restricted Stock Units (RSUs)

Free Coursera subscription

Generous parental leave policy

Technology stipend

Qualifications

• Self-starter with initiative and completion focus.
• Desire to deliver excellent customer experiences.
• Ability to manage clear communication across teams.

Responsibilities

• Partner with leaders to improve customer-facing functions.
• Report KPIs to leadership and Customer Solutions teams.
• Mentor team and evolve training plans.

Skills

Participative leadership style

Strong communication skills

Superb troubleshooting skills

Excellent time management skills

Job description

A leading marketing platform company is seeking a Senior Director of Global Customer Support in Cape Town. This role involves shaping the company's customer experience by leading the support function globally and managing cross-functional teams. The ideal candidate has strong leadership abilities, superb communication skills, and a passion for enhancing customer relationships. This position offers a competitive benefits package that promotes work-life balance and personal growth.