German Speaking Travel Consultant

Black Pen Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a German Speaking Travel Consultant in Cape Town, South Africa. The role involves managing client travel needs including booking flights, hotels, and arrangements like car hire. Key qualifications include fluency in German and an understanding of travel services to ensure exceptional customer service. Candidates with travel experience will have an advantage. This is a full-time, permanent position with a salary range of R24 000 - R28 000 monthly.

Responsibilities

• Manage a portfolio of existing clients and accounts.
• Offer first class customer service at all times.
• Provide a variety of quotations to clients.
• Follow up on quotations each morning.
• Gather feedback on canceled quotations.
• Process card payments from clients.
• Work with Business Account Managers to maximize opportunities.
• Collaborate with Ticketing and Finance teams.
• Understand key products, services and unique selling points.

Skills

Fluent in German

Travel Experience

Job description

About the job German Speaking Travel Consultant

German Speaking Travel Consultant (BPO/Call Center)

Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer experience. Our client's purpose is to support the growth of UK businesses and increase operational efficiencies, through the deployment of flexible, rapid and low cost solutions that deliver real business outcome

Role Overview

Assisting clients with travel requirements including but not limited to booking flights, hotels, rail, arranging car hire, airport parking and advising on travel visas.

Location: Cape Town, South Africa

Candidate Location: South Africa

Work Type: Full-time

Job Type: Permanent

Salary: R24 000 - R28 000 CTC per month

Requirements

• Fluent in German
• Travel Experience is advantageous

Responsibilities

• Manage a portfolio of existing clients and accounts
• Offer first class customer service at all times
• Providing a variety of quotations to clients not favoring one airline/supplier
• Following up quotations each morning to ensure we have provided what was required and offer any further help
• When a quotation is canceled try to find out if there is anything we could have done differently
• Taking card payments from clients
• Work with Business Account Managers to maximize opportunities and pass on relevant leads
• Working closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems
• Understand key products, services and unique selling points