German Speaking Service Delivery Support Associate

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a German Speaking Service Delivery Support Associate for a fully remote role based in Johannesburg, South Africa. The position requires fluency in German and a minimum of 1 year of experience in customer service. Duties include supporting customers with delivery inquiries and facilitating communication. This 9-month contract offers an hourly rate of R 117.35 with flexible shift patterns to meet customer needs.

Qualifications

• Fluent in German required for customer interactions.
• 1+ years experience in customer service roles preferred.
• Ability to work varying shifts, including weekends and holidays.

Responsibilities

• Support customers with delivery inquiries through phone, chat, and email.
• Facilitate communication between customers and delivery stakeholders.
• Gather intelligence to prevent issues affecting customer experience.

Skills

Strong communication skills in German (written and oral)

Customer-focused attitude

Ability to learn quickly

Multi-tasking capabilities

Education

NQF Level 4 qualification or Grade 12 qualification

Job description

German Speaking Service Delivery Support Associate (Fully Remote)

Johannesburg, South Africa

Job Openings German Speaking Service Delivery Support Associate (Fully Remote)

About the job German Speaking Service Delivery Support Associate (Fully Remote)

Our client, one the world's largest eCommerce platforms, is looking for a highly driven German Speaking Service Delivery Support Associate . The company has been around for over 25 years and has an outstanding reputation within the eCommerce industry. They become one the world's most trustworthy sites for online retail with over 12 million products to date.

Job Type: 9 month contract

Location: South Africa

Workplace: Remote

Start Date: 6 September 2024 and there is another class starting the 27th September 2024

Salary: R 67.35 ( Base pay) per hour + 50.00 ( Language Allowance) per hour = R 117.35 (Per hour).

Working hours: This role requires working variable hours to match when customers need you most. You will work overnight/day/late shifts and your work week is a minimum of 40 hours, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns operating within 24 hours Sunday to Monday. You will receive your work schedule at least 2 weeks in advance and your shifts may change every couple of weeks. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

Requirements

• Minimum age: 18 years old
• Have the right to work in South Africa
• We require candidates to have completed an NQF Level 4 qualification or a Grade 12 qualification or higher.
• Strong communication skills in German (both written and oral fluency)
• The availability to work varying shifts from Monday to Sunday operating within 24 hours
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
• You’ll need a quiet, distraction free work space (dedicated office space with a desk and chair)
• From a technical perspective, a minimum 20Mbps and upload speed of 20Mbps (ADSL/LTE/WIFI/AirFiber) lines are not eligible for this role. Please make sure the address on your statement matches the address on your profile where you will be staying and working from.
• 1+ years experience in an inbound Customer Service associate role, in a BPO or a contact center supporting phone calls (Preferred)
• 1+ years experience in an high-end retail Customer Service environment
• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What will you do as a German Speaking SDS Associate?

As a SDS Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. You’ll be the first point of contact for our German customers by answering their requests through phone, chat, and/or email, and use a variety of tools to navigate and review solutions in real-time, facilitate the flow of information between delivery stakeholders, and communicate effectively with our customers. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.