Garment Quality Team Leader

QIMA; Newcastle; On-site; ZAR 300,000 - 480,000; Full time

Job summary

A leading company in quality assurance is seeking a Quality Supervisor in Newcastle, South Africa. The role involves supervising a team of quality inspectors, ensuring high service standards, and managing client relationships. Candidates should possess a Master's degree in engineering and have practical experience in quality control inspections.

Qualifications

• Familiarity with Quality Management or Product Organization.
• Desire to improve QC protocols.
• Excellent command of English.

Responsibilities

• Supervise 10-15 quality inspectors and oversee their performance.
• Conduct training and performance evaluations.
• Represent QIMA in client meetings and support sales development.

Skills

Quality Management

Team Management

Technical Support

Education

Master’s degree in engineering

Job description

Company Description

At QIMA, we’re on a mission to help our clients make products consumers can trust.

Working with over 30,000 global brands, retailers, manufacturers, and food growers, we are present wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMers (and counting) across 40 offices and laboratories share a passion for innovation and integrity, guided by our QIMA values. We believe in our work and making a positive impact in the world. Would you like to be part of this?

Our Consumer Goods Division helps brands, retailers, and manufacturers deliver safe, quality, and ethically made products. Our inspectors, auditors, and lab techs use their expertise daily to safeguard products used in homes—from clothes and footwear to toys, electronics, appliances, and furniture.

The operations department’s purpose is to deliver top-tier services to clients while maintaining the highest quality standards.

Job Description

Job Responsibilities

Your Main Responsibilities Will Be To

• Supervise a team of 10-15 quality inspectors in Newcastle, South Africa, and oversee their performance through KPIs, taking actions based on results.
• Act as a trainer and coach, providing technical support and conducting performance evaluations and on-site audits.
• Foster a sense of belonging within the team.
• Propose and implement solutions to improve service standards and prevent quality issues.
• Lead client claim investigations and implement corrective actions.
• Represent QIMA in client meetings, support sales development, provide technical expertise, and initiate inspection programs.
• Oversee all operational aspects of the inspection program for KA clients in the region.
• Maintain good relationships with suppliers and factories.
• Optimize and reduce regional costs.

Qualifications

Your Profile

To succeed, you should have:

• A Master’s degree in engineering, with familiarity in Quality Management or Product Organization.
• Practical experience in QC inspections and a desire to improve protocols.
• A technology-driven mindset.
• Potential and willingness to manage large teams with a focus on performance management.
• Ability to travel for team meetings and site visits.
• Excellent command of English (spoken and written).

Additional Information

If you meet the requirements, please send us your most recent resume.