Front Office Manager — Guest Services & Reservations Lead

The Capital Hotels, Apartments & Resorts; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A modern hospitality firm in Johannesburg seeks a dedicated Front Office Manager to oversee guest services, manage reservations, and lead a team. The ideal candidate will have a Matric and a Hospitality Management Qualification, along with at least 2-3 years of front office management experience. As a leader, you will be proactive, have great attention to detail, and be an excellent communicator. Relocation costs will be the candidate's responsibility if applicable.

Qualifications

• 2 - 3 Years Front Office management experience essential.
• 5 Years+ Front Office experience.
• Hands-on problem-solving approach and ability to remain calm under pressure.

Responsibilities

• Supervise and control all guest services, Reservations, and Guest Relations.
• Manage administration of the Front Office Department.

Skills

Leadership skills

Effective communication

Problem-solving approach

Interpersonal skills

Attention to detail

Team player

Education

Matric

Hospitality Management Qualification

Tools

HMS system (Protel)

Job description

A modern hospitality firm in Johannesburg seeks a dedicated Front Office Manager to oversee guest services, manage reservations, and lead a team. The ideal candidate will have a Matric and a Hospitality Management Qualification, along with at least 2-3 years of front office management experience. As a leader, you will be proactive, have great attention to detail, and be an excellent communicator. Relocation costs will be the candidate's responsibility if applicable.