Front Desk Supervisor

Hilton Worldwide, Inc.; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading global hospitality company is seeking a Front Desk Supervisor for their Canopy by Hilton in Cape Town. This role involves overseeing front desk operations, ensuring exceptional service delivery, and training team members. Candidates should have front office experience in hospitality, strong commercial awareness, and excellent communication skills. A supervisory certificate would be advantageous. Join a team dedicated to creating remarkable guest experiences every day.

Qualifications

• Experience in managing Front Desk operations in hospitality.
• Demonstrated ability to boost sales through up-selling.
• Proven ability to handle Guest inquiries and complaints efficiently.

Responsibilities

• Supervise Front Desk operations during shifts.
• Train and monitor team members' performance.
• Maximize sales revenues through effective marketing.

Skills

Front Office experience in hotel

Strong commercial/business awareness

Excellent supervisory skills

Inter-personal skills

Communication skills

Ability to prioritize

Sales capabilities

Passion for Guest service

Education

Supervisory/Management certificate/diploma or degree

Job description

Job Description - Front Desk Supervisor (HOT0C6M3)

Job Description

Front Desk Supervisor

Job Number:

HOT0C6M3

Work Locations

Canopy by Hilton Cape Town Longkloof c/o Kloof Street & Park Road Garden Cape Town 8001

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office