Fnb Community Advisor Dha

Firstrand Bank Limited; Vaal Marina Community Center; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading financial institution in South Africa seeks a motivated individual for a role focused on providing exceptional customer service and achieving sales targets. The role involves managing existing client relationships and growing the active customer base. The ideal candidate should have a relevant NQF 5 qualification and 1-3 years of banking experience, with a strong emphasis on lead generation and customer satisfaction. Applications close on 24/12/25.

Qualifications

• 1-3 years client experience in banking preferred.
• Experience in value management is advantageous.

Responsibilities

• Provide positive customer experience by addressing transactional needs.
• Achieve revenue targets by growing a portfolio of clients.
• Manage existing clients and generate leads.

Skills

Customer Service

Sales Skills

Lead Generation

Education

Relevant completed NQF 5 qualification

Job description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. Educate customers to the correct channel and adhere to policy and process.

Achieve Net Income Return for the Business as defined in the Financial Performance Report of the Business.

Achieve revenue targets by growing a portfolio of existing clients or acquiring new clients. Convert identified leads into successful sales.

• Manage existing clients and grow portfolio through contact and generating leads using the Net Promoter Tool.
• Grow the active customer account base and maximize cross‑sell opportunities.
• Track, control and influence sales and service activities to achieve predetermined targets and increase efficiencies.
• Check transactions daily to ensure new business applications are closed within appropriate timelines.
• Maintain a sales diary by making the agreed number of appointments and conducting sales presentations.
• Provide accurate and reliable sales statistics.
• Develop own competencies to increase personal development.

Qualifications & Experience: Relevant completed (NQF 5) qualification – preferred. Banking 1–3 years – client experience and value management.

Applications close 24/12/25. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily and it will be kept confidential unless required by law.