Field Services Technician - Customer Engineer (Stores)

BCXP; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology solutions provider in Gqeberha is seeking a Technical Support Technician to provide support for IT infrastructure deployed in stores. Responsibilities include diagnosing incidents, ensuring effective resolutions, training junior technicians, and maintaining service level agreements. Candidates should have at least a National Diploma, 2 years of experience, and necessary certifications. The role requires local travel and a valid driver's license. This position offers opportunities for professional growth in a supportive environment.

Qualifications

• Minimum 2 years' experience in a technical support role.
• Ability to execute tasks efficiently and meet service levels.
• Experience with hardware installations and support.

Responsibilities

• Provide technical support for hardware incidents at client stores.
• Train and assist junior technicians with installations.
• Drive SLA compliance on maintenance tasks and incidents.

Skills

Customer Focus

ICT Knowledge

Problem solving

Teamwork

Education

NQF 4: Grade 12 National Diploma

Tools

CompTIA A+

A+

Job description

A leading technology solutions provider in Gqeberha is seeking a Technical Support Technician to provide support for IT infrastructure deployed in stores. Responsibilities include diagnosing incidents, ensuring effective resolutions, training junior technicians, and maintaining service level agreements. Candidates should have at least a National Diploma, 2 years of experience, and necessary certifications. The role requires local travel and a valid driver's license. This position offers opportunities for professional growth in a supportive environment.