External Customer Advisor

Jonsson Workwear; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading workwear provider is seeking an experienced External Customer Advisor in Cape Town. This role focuses on building strong customer relationships through exceptional interpersonal skills and proactive problem-solving. The ideal candidate will engage effectively with clients, understand their needs, and travel extensively to ensure customer satisfaction. The commitment to service excellence is essential, with a focus on charming and considerate support. Join a company that values diversity and encourages applications from all backgrounds.

Qualifications

• Demonstrated ability to forge strong customer partnerships.
• Intellect and communication skills to connect with various individuals.
• Proactive in understanding customer requirements and suggesting solutions.

Responsibilities

• Forge strong relationships with customers.
• Communicate effectively with clients at all levels.
• Proactively suggest solutions tailored to customer needs.
• Commit to following up and fulfilling promises.
• Travel to meet customers regularly.

Skills

Interpersonal skills

Communication skills

Initiative and drive

Problem-solving

Job description

At Jonsson Workwear, we aim to provide a truly remarkable experience by putting each of our customers first in everything we do. Whether they step into our locations, or we meet them at theirs, we do whatever is possible to serve both our first-time and our longtime customers brilliantly.

To connect them with the best workwear solutions, our customers are supported by an External Customer Advisor. This reliable go-to is responsible for building and maintaining the solid partnerships that propel our business forward.

Our team requires an experienced, high-calibre External Customer Advisor to look after our customers in the Western Cape region. As the dedicated point of contact, you are presentable and professional, with exceptional interpersonal skills. You are prepared to go to great lengths to ensure our customers are served with charm, obsession and consideration.

The individual best suited to this role will be required to:

• Demonstrate the initiative and drive to forge strong customer partnerships.
• Display the intelligence and communication skills needed to connect with individuals at every level of our customer's business.
• Think big, think laterally and continually look out for new opportunities with determination and persistence.
• Understand each customer's requirements, and proactively suggest solutions that meet their needs.
• Always follow up, follow through and fulfil your commitments, always.
• Spend a substantial amount of time travelling to call on customers, with Jonsson Workwear Somerset West as your central location when needed.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.