Exports Administrator

Scateck; Krugersdorp; On-site; ZAR 240 000 - 300 000; Full time

Job summary

A leading logistics company based in Krugersdorp is seeking an Exports Administrator to oversee all export sales orders from start to finish. The role requires strong communication and organizational skills, particularly in managing documentation and customer relations. Ideal candidates will have at least 3 years of experience in a similar role, with knowledge of the export cycle and the South African customs acts. This position promises excellent growth opportunities in a dynamic work environment.

Qualifications

• At least 3 years’ experience in a similar role.
• Understanding of the exports cycle, cross trade and documentation.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee and process all exports customer transactions accurately.
• Manage all exports customer feedback regarding order status.
• Foster positive relationships with exports customers.

Skills

Customer service skills

Organisational skills

Analytical skills

Communication skills

Education

Grade 12

Exports qualification / logistics

Tools

SAP

Microsoft Office

Job description

The Exports Administrator will be responsible for the processing of all export sales orders from start to finish, and to provide a support function for the sales team.

Key duties and responsibilities include (but are not limited to):

Key Duties and Responsibilities

• Oversee and process all exports customer transactions accurately and timeously from entry to finalisation, ensuring compliance with the relevant regulations.
• Oversee all related export documentation, invoices and inspections.
• Manage all exports customer feedback requirements regarding order status, backorder reporting and general inquiries in adherence to all policies and procedures.
• Provide a supporting role to the sales team.
• Develop positive relationships with exports customers and provide professional customer service and support to these customers.
• Foster relationships with internal colleagues and relevant business departments, to ensure correct dispatch of export orders.
• Use initiative and be proactive in resolving exports customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.
• Other duties as assigned.

Education, Experience and Key Competencies

• Grade 12
• Exports qualification / logistics or similar (highly beneficial)
• At least 3 years’ experience in a similar role
• Understanding the exports cycle, cross trade and documentation
• Understanding of exports sales environment and export documentation
• Knowledge of the South African and foreign customs acts
• Computer knowledge: SAP and Microsoft Office
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills, telephonic as well as mail.
• Excellent organisational skills and attention to detail.
• Strong analytical and problem-solving skills.