Entry Level Contact Center Agent

PHILLIP ELECTRONIC SA; City of Johannesburg Metropolitan Municipality; On-site; ZAR 50,000 - 200,000; Full time

Job description

Duties & Responsibilities

• Contact inbound leads generated through various, paid for advertising.
• Meet and exceed steep targets in a high-performance environment.
• Stay on top of his / her game by having expert knowledge of all products and services.
• Share information such as brochures, links to application forms and any other information a client may request without giving advice.
• Work efficiently and with urgency.
• Maintain accurate records of all customer interactions and follow-ups.
• Stay up to date with medical aid industry trends and regulatory requirements to ensure compliance such as requirements set out in the POPI act.
• Collaborate with internal teams to improve the sales process and customer experience.
• Take ownership of clients by passionately advocating the client requirement, whilst keeping sight of the need to improve efficiency.
• Responsible for driving client satisfaction.