E-Commerce Account Manager

Diageo; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading global company in Johannesburg is seeking eCommerce talent to drive sales performance, manage customer budgets, and build strategic relationships. The ideal candidate will have over 5 years of experience in eCommerce or sales, solid analytical skills, and a strong background in digital marketing. The role focuses on delivering against revenue targets and leveraging performance data to foster growth and partnerships. Join us to help transform our business as we embrace a digital-first strategy.

Benefits

Flexible working options

Inclusive workplace culture

Qualifications

• 5+ years' experience in eCommerce or sales environment.
• Experience in digital marketing, especially performance media.
• Proficient in analyzing large quantities of data.

Responsibilities

• Own eCommerce sales performance for South Africa.
• Manage customer and e-commerce related budgets.
• Build trusted relationships with senior customer stakeholders.

Skills

Digital marketing experience

E-commerce knowledge

Analytical skills

Relationship building

Performance data analysis

Education

B.Comm / B.BusSci or equivalent

Tools

Performance media tools

Job description

Job Description

About the Function: Our Sales team love building relationships, connecting with customers to sell our much‑loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.

We’re operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you’ll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We’ll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.

Purpose of Role

The digital revolution provides a truly unique opportunity to unleash the magic of our brands through new channels and partners, allowing us to reach new consumers and new occasions. The “always on” nature of digital commerce also means that we can inspire millions of consumers wherever they are; using rich data to build ever deeper, value adding relationships with our customers and end consumers. This world is already here, but we will accelerate it in ways we are only just starting to invent. At Diageo South Africa we are building a robust multi‑channel strategy and are poised for exciting growth in digital commerce. We are looking for outstanding eCommerce talent to join our business. We’re a high performing team who are driving transformation by putting digital at the heart of our commercial strategy.

We are looking for people who:

• Are digitally native with a passion for eCommerce.
• Can demonstrate a strong track record in using digital performance data to advise and drive a commercial approach.
• Have a proven track record of delivering commercial performance within respective channel.
• Have an entrepreneurial and creative flair for igniting brands online.
• Have a growth mindset, see the bigger picture and are relentless in making things happen.
• Are strategic operators, proficient in engaging and influencing a broad collaborator set.
• Have 5+ years’ experience in an ecommerce or sales environment, either in a start‑up or corporate function.

Top Accountabilities

1. E-commerce Sales Performance Ownership

• Own and drive total e-commerce sales performance for South Africa across pure‑play and omnichannel customers, delivering against agreed revenue, volume, and profitability targets.
• Continuously identify, unlock, and complete growth opportunities to forge long‑term e-commerce expansion, not just incremental gains.

2. Customer P&L Accountability & Commercial Excellence

• Full accountability for key customer P&Ls, ensuring disciplined commercial decision‑making that balances growth, margin, and long‑term value creation.
• Lead forecasting, commercial planning, performance tracking, and reporting with a high degree of accuracy, insight, and accountability.

3. Budget & Investment Stewardship

• Manage customer and e-commerce‑related budgets, including discretionary and investment funds, with a strong focus on efficiency, return on investment, and value delivery.
• Exercise sound judgement and high levels of integrity and trustworthiness in all financial decisions, ensuring compliance with governance and internal controls.
• Proactively reallocate investment based on performance, learning, and commercial priorities.

4. Joint Business Planning & Cross‑Functional Collaboration

• Support the development and execution of Joint Business Plans (JBPs) with key e-commerce partners.
• Work cross‑functionally with Marketing, Supply Chain, Finance, Revenue Growth Management, and Customer Marketing to deliver integrated, executable plans.
• Act as the central commercial lead for e-commerce customers, ensuring alignment and clarity across collaborators.

5. Sales Target Delivery & Commercial Momentum

• Consistently meet or exceed sales targets through focused effort, strong customer relationships, and a goal‑oriented commercial approach.
• Drive continuous improvement in promotional effectiveness, assortment, availability, and execution excellence.

6. Data‑Driven Performance Management & Insight Generation

• Maintain a close, hands‑on relationship with sales, category, and customer data, using insight to inform commercial decisions and prioritisation.
• Analyse and interrogate key benchmarks and performance metrics (including sales, margin, availability, promotion efficiency, conversion, and return on investment) to identify trends, risks, and growth opportunities.
• Translate data into clear commercial actions that drive sales growth, maximise conversion, and improve overall e-commerce performance.
• Use data storytelling to influence internal stakeholders and customers, ensuring insights are understood, actionable, and embedded into joint plans.

7. E-commerce Evangelism & Internal Influence

• Act as an e-commerce evangelist internally, championing the channel’s role in future growth and influencing ways of working across the broader sales organisation.
• Share standard methodologies, insights and takeaways to uplift e-commerce capability across traditional and key account teams, strengthening overall commercial performance.

8. Customer Relationship & Partner Leadership

• Build trusted, credible relationships with senior customer stakeholders, positioning the business as a strategic e-commerce partner rather than a supplier.
• Represent the company with professionalism, integrity, and commercial maturity in all external engagements.

Qualifications

Essential: Experience in digital marketing, specifically in performance media, is critical. You must be able to analyse the key data points of digital performance media data and interrogate.

Education: B.Comm / B.BusSci or equivalent tertiary qualification.

Commercial competence – You’ve managed complex customer or media relationships with return on investment accountability. You have experience in creating business plans and managing budgets. You have a record of delivering brilliant execution, informed by (and built on) analytics.

Digital – you are a day‑to‑day digital native, you have experience managing online performance campaigns and you are curious and passionate about this area, keeping up with trends, competitor activity & discovering / driving the platforms of the future.

Analytical skills – you can interpret and analyse large quantities of data very efficiently, generating substantial insights and recommendations. You can work in a fast paced, matrix organisation. You champion speed and simplification. You build and use effective connections to deliver outstanding outcomes.

Key Skills

• You are a born challenger; you challenge the norms both internally and externally to drive cultural and performance breakthroughs.
• Relentless in the pursuit of growth – you are ambitious, focused on delivering against ambition and you approach roadblocks with an analytical and data‑driven approach.
• Strategic operator, you are always thinking “bigger picture” and “long term”.
• You are solutions and results driven with a “can do” attitude. You’re agile and adapt quickly when plans need to change.
• An effective communicator, you are always clear on desired outcomes and always driving simplicity.
• A track record in building strong networks & relationships. Experience Strong track record in digital media. Minimum 2 years’ of which demonstrate experience in an ecommerce environment, either in an agency or corporate ecommerce function.

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Diversity Statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

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