Desktop Support Team Lead: Lead, Deploy & Optimize IT

iLaunch; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A client in the financial services sector is seeking a Desktop Support Team Lead to manage daily operations and mentor the support team. The ideal candidate should have over 5 years of hands-on experience, including at least 2 years in a leadership role, and proficiency in Windows and macOS systems. This role involves overseeing installation, configuration, and troubleshooting in a dynamic environment.

Qualifications

• Minimum of 5 years hands-on desktop support experience.
• At least 2 years in a leadership or team lead role.
• Experience with technical issue resolution in a financial context.

Responsibilities

• Lead and mentor the desktop support team.
• Oversee installation and maintenance of desktop hardware and software.
• Troubleshoot network and software issues.

Skills

Leadership

Technical troubleshooting

Windows proficiency

macOS proficiency

Cloud platforms (AWS, Azure)

Endpoint security knowledge

Education

Matric / Grade 12

Tertiary Qualification - Diploma/Degree

CompTIA A+ certification

Microsoft Certified: Modern Desktop Administrator Associate

A+ and N+ certifications

Job description

A client in the financial services sector is seeking a Desktop Support Team Lead to manage daily operations and mentor the support team. The ideal candidate should have over 5 years of hands-on experience, including at least 2 years in a leadership role, and proficiency in Windows and macOS systems. This role involves overseeing installation, configuration, and troubleshooting in a dynamic environment.