Desktop Engineer

Data Centrix; Rustenburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT support company in Rustenburg is seeking an experienced IT support professional. Responsibilities include diagnosing and troubleshooting technical issues, providing support for Microsoft software, and installing business applications. The ideal candidate should have a relevant IT qualification, several years of support experience, and strong problem-solving skills. This role offers the opportunity to work with various operating systems and technologies in a dynamic environment.

Qualifications

• 35 years in desktop or end-user IT support roles.
• Own reliable transport (advantageous but not mandatory).
• Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.

Responsibilities

• Diagnose and troubleshoot technical issues.
• Install business applications on client computer systems.
• Provide 2nd Level Support for Microsoft Software.
• Perform troubleshooting to diagnose and resolve problems.
• Work within established Change Management Policies.
• Hands-on experience with various OS environments.

Skills

Technical support experience

Problem-solving skills

Communication skills

Windows/Linux/Mac OS knowledge

Education

Matric & relevant IT qualification

CompTIA A+ and N+ Certifications

Microsoft certifications

Job description

Requirements

• Matric & relevant IT qualification
• CompTIA A+ and N+ Certifications (advantageous).
• Microsoft certifications
• 35 years in desktop or end-user IT support roles.
• Own reliable transport (advantageous but not mandatory)

Responsibilities

• Diagnose and troubleshoot technical issues, including account setup and computer or network system configurations;
• Install Line of Business System and applications on client computer and dedicated computer systems;
• 2nd Level Support for Microsoft Software such as MS-Windows 10, Office 365, Teams;
• 2nd Level Support for line of business and IT Systems Software and escalations to vendor or departments;
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Work within established configuration and Change Management Policies to ensure awareness, approval and success of changes made to the Configuration Items;
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role;
• Hands-on experience with Windows/Linux/Mac OS environments;
• Good understanding of computer systems, mobile devices, and other tech products;
• Ability to diagnose and troubleshoot various levels technical issues;
• Familiarity with Remote Desktop Applications;
• Excellent problem-solving and Communication Skills;
• Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.