Data Analyst

Red Carnation Hotels; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A luxury hotel group in Cape Town is seeking an experienced Distribution Analyst to optimize revenue strategies and manage distribution operations. The ideal candidate will have a minimum of 4 years experience in 4* or 5* hotels, including 2 years in management. Responsibilities include ensuring revenue management practices, trend analysis, and maintaining guest-centric service. This role offers an opportunity for individuals who thrive in detail-oriented environments and can work collaboratively within a dynamic team.

Qualifications

• At least 4 years experience in a 4* or 5* hotel.
• 2 years in a management role preferred.
• Able to work flexible hours.

Responsibilities

• Evaluate and guide revenue strategy to maximize hotel profits.
• Manage day-to-day operations of the revenue distribution department.
• Coordinate and execute annual budget requirements.

Skills

Technical focus

Detail-oriented

Excellent English communication skills

Solid financial understanding

Education

Grade 12

Hotel School Diploma

Tools

Microsoft Office (Outlook, Word, Excel)

Property management system (Opera)

Distribution systems (e.g., Synxis, Siteminder Trust)

Job description

Distribution Analyst

for Twelve Apostles Hotel & Spa; Bushmans Kloof Wilderness Reserve & Wellness Retreat & The Oyster Box Hotel

Job Purpose

We are looking for a technically focused, detail oriented, and highly organized team member who can operate under pressure to evaluate and guide the revenue strategy of our properties within South Africa with the goal of maximizing hotel profits.

Employee Value Proposition

This position offers routine, stability, and opportunities to be part of a team that has a long‑term positive impact on business outcomes; while operating within clearly defined standards and expectations; where attention to detail and precision is recognized and valued.

Organizational Positioning

• Department: Reservations & Revenue
• Reporting to: Revenue Director
• Location: Central Reservations

Minimum Experience and Qualification Required

• Must have at least 4 years experience in a 4* or 5* hotel; of which at least 2 years in a management role
• Grade 12, Hotel School Diploma advantageous
• Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Working knowledge of a property management system; exposure to Opera and various distribution systems is essential
• Highly presentable
• Excellent command of the English language with solid verbal and written communication skills
• Able to work flexible working hours
• Solid financial understanding

Advantageous Experience and Qualification Desired

• Experience or qualifications in e‑marketing advantageous
• Experience in working with interface programmes advantageous
• Experience and knowledge of management systems namely Synxis, Siteminder Trust advantageous

Key Performance Objectives

• To be a Red Carnation Hotel Ambassador by actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times.
• Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers.
• Ensuring you are familiar with and adhere to the Hotel’s code of conduct as set out in the Employee handbook.
• Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections.
• Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you.
• Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager.
• Actively seizing opportunities to minimize our carbon footprint by reducing wastage as much as possible without compromising on guest service standards.
• Being happy in your work environment, making constructive observations to improve working conditions and maintaining a culture of teamwork and guest‑oriented service.
• To recommend updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.
• To manage the day‑to‑day operations of the revenue distribution department by ensuring all target market segments are developed for the long term benefit of the hotel's business needs, facilitating daily communication needed by the operational teams, analyzing and interpreting data to optimize distribution operations, managing key performance indicators (KPIs), inventory management, working collaboratively with the Reservations / Revenue Manager to ensure online rate parity, updating website information on rates and packages, updating SABAR strategies, and ensuring daily, weekly and monthly revenue management reports and forecasts are completed as required.
• To manage reporting and forecasting by ensuring trends in guest services are monitored and raised with the operational team to drive revenue at all properties.
• Under the leadership of the General Manager to coordinate and execute the hotel’s annual budget requirements.
• To assume the duties of the Reservation and Groups Manager in his/her absence.
• To ensure the hotel achieves the monthly budgeted revenues and to manage the Reservations and Groups Teams in accordance with Red Carnation Hotel Management principles.
• To manage the hotel's social media accounts and answer guest questions and comments in real time.

NB: Preference will be given to employees from the designated groups with the provisions of employment equity act, no. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.