Customer Service Specialist

CXAi Inc.; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A global customer experience management firm is seeking a highly motivated Customer Support Specialist in Durban. The role involves being the first point of contact for customers, providing top-notch service, and problem-solving in a fast-paced environment. Ideal candidates will have over a year of experience in financial customer support and strong communication skills are essential.

Qualifications

• Proven experience as Financial Customer Support Specialist - 1 + year in the role.
• Flexibility to work rotating 8-hour shifts, including evenings and weekends.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Provide exemplary customer service as the primary point of contact.
• Quickly identify hardware, operating system and networking issues.
• Resolve client problems in a professional manner.

Skills

Customer orientation

Problem-solving

Strong communication skills

Multitasking

Tools

CRM systems

Databases

Job description

Overview

CXAi is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex.

Your Mission

We're seeking a highly motivated Customer Support Specialist with financial background to join our dynamic team. This role will be the first point of contact for our customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.

Responsibilities

• Core Responsibilities: include, but not limited to
• As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
• Quickly identify hardware, operating system and networking issues during clients interactions.
• Help update knowledge base by identifying and reporting issues.
• Resolve client problems in a professional manner, escalating issues as required.
• Maintain customer records by updating account information in the database.
• Contribute to team effort by accomplishing related results as needed.

Requirements and Skills

• Proven experience as Financial Customer Support Specialist - 1 + year in the role
• Flexibility to work rotating 8-hour shifts, including evening and weekends.
• Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
• Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
• Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
• Strong verbal and written communication skills and problem-solving skills.
• Patient and cool under pressure.