Customer Service Representatives

Tracker South Africa; Bloemfontein; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in vehicle tracking is seeking a Representative for Customer Services based in Bloemfontein. The successful candidate will handle sales support duties, ensuring efficient communication with clients, brokers, and fitment centres. Responsibilities include processing sales contracts and addressing client queries, while a Matric and proficiency in MS Office are required. The role offers benefits like medical aid and paid leave.

Benefits

Medical aid

Provident fund

Paid annual leave

Qualifications

• At least 2 years of experience in an administrative role.
• Experience in the logistics or tracking industries is advantageous.

Responsibilities

• Process sales contracts received from clients and consultants.
• Schedule fitments for Tracker, Fitment Centres, and technicians.
• Follow up on loading of contracts sent by various stakeholders.
• Attend to all queries received from clients and brokers.
• Provide service to both existing and prospective clients.

Skills

Proficiency in MS Office & Outlook

Administrative experience

Logistics/Tracking experience

Education

Matric

Job description

Position summary

Industry: IT & Internet
Job category: Customer Service
Location: Bloemfontein
Contract: Permanent
Remuneration: Market Related
EE position: Yes

Introduction

TRACKER requires the services of a Representative: Customer Services for the Free state region. The successful candidate will be responsible for all related sales support duties for the Bloemfontein Sales Support Department

Job description

• Process sales contracts received from clients, sales consultants and business partners
• Scheduling of fitments for Tracker, Fitment Centres and Inhouse technicians
• Scheduling of Business Service Requests as and when required
• Moving of technicians scheduled jobs as required
• Tech Support
• Maintaining efficiencies of technicians scheduled jobs
• Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
• Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
• Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants by investigating and
• submitting the query to the relevant department and following up until query is resolved.
• Ensure that the Lead Sources and Pricing Sources are captured correctly
• Providing insurance certificates
• Assist and attend to incoming calls
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
• Provide service to both existing and prospective clients
• Ensuring both the company and the customers’ best interest is kept at heart

Minimum requirements

Matric with at 2 years’ experience in an administrative role

Previous experience is the logistics or tracking industries would be advantageous

Proficiency in MS Office & Outlook

We Got You. At Home. On Roads. In Life.

Should you not hear from us within 4 weeks, please consider your application unsuccessful.

Benefits

• Medical aid
• Provident fund
• Paid annual leave