Customer Service Representative - Mbombela

Tailormade Solution; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic healthcare solutions provider in Johannesburg is seeking a Sales Representative to drive sales efforts through effective planning and customer engagement. The ideal candidate will have 2–3 years of experience in customer service, excellent communication skills, and a background in healthcare. This role requires providing ongoing support to clients and reporting on sales activities, with the goal of enhancing client satisfaction.

Qualifications

• 2–3 years of experience in customer service, preferably in the healthcare industry.
• A background in health sciences or medical technology is a plus.
• Ability to interact professionally with clients.

Responsibilities

• Drive sales through planning and conducting customer visits.
• Engage with customers to grow sales and client satisfaction.
• Report weekly on sales activity and pipeline status.

Skills

Excellent communication skills

Problem-solving abilities

Relationship-building skills

Education

Matric

Tertiary qualification

Tools

Microsoft Office

Job description

Overview

Drive sales efforts through effective planning, scheduling and conducting ongoing customer visits. Engage with existing customer base in order to grow sales. Provide ongoing support to customers to ensure client satisfaction. Learn and understand the importance of the company's products and service. Stay up to date on industry trends and competitor offerings. Ability to work independently and meet sales targets. Report weekly on sales activity and pipeline status.

Responsibilities

• Drive sales through planning, scheduling and conducting ongoing customer visits.
• Engage with existing customers to grow sales.
• Provide ongoing support to customers to ensure client satisfaction.
• Provide product usage reports / KPI reports as required.
• Produce customer feedback reports as the role requires.
• Stay up to date on industry trends and competitor offerings.
• Report weekly on sales activity and pipeline status.

Qualifications

• Education: Matric is essential; tertiary qualification would be an advantage.
• Experience: 2–3 years of experience in customer service, preferably in the healthcare industry. A background in health sciences, medical technology, or a related field is a plus.
• Communication Skills: Ability to interact professionally; excellent communication, persuasion, and relationship-building skills.
• Problem-Solving: Resolve complaints effectively and empathetically.
• Technical Proficiency: Familiarity with computer skills such as Microsoft Office.
• Commitment to being flexible in working hours.