Customer Service Representative

Ysi Incorporated; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A global solutions provider is seeking a Customer Service Representative to enhance customer experience and coordinate orders. Responsibilities include supporting customers, processing orders, and collaborating with various departments. Ideal candidates have a high school diploma and 2–4 years of experience in customer service. Knowledge of Microsoft Office and order-processing software is essential, along with excellent communication skills. Competitive compensation and benefits for the right candidate.

Benefits

Medical and dental benefits

Paid time off

Tuition reimbursement

Qualifications

• 2–4 years’ experience in a fast-paced global customer-service environment.
• Outstanding written and verbal communications.
• Experience working with international customers highly desired.

Responsibilities

• Provide service and support to customers and YSI locations worldwide.
• Process orders received via phone, e-mail, EDI, and e-commerce.
• Collaborate cross-functionally to streamline order processing.

Skills

Customer service

Communication

Order processing

Collaboration

Education

High school diploma or GED

Bachelor’s in business administration

Tools

Microsoft Office

Oracle 11i

SAP

Job description

Job Overview

Customer Service Representative – Remote/Hybrid, Full‑time – Yellow Springs, Ohio (Job Requisition ID: R****). Xylem is a Fortune global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.

Role Summary

The Customer Service Representative plays a critical role in ensuring an elevated customer experience and seamless order coordination within the Customer Success team. This position ensures order accuracy and efficiency through collaboration with customers, sales teams, logistics, and operations.

Core Responsibilities

• Provide service and support to customers and YSI locations worldwide.
• Process orders received via phone, e‑mail, EDI, and e‑commerce.
• Engage with customers to clarify order details, provide order updates, and resolve issues.
• Process RMA’s, credits, and restocking fees for product returns.
• Coordinate and respond to customer requests for information involving internal departments such as accounting, shipping, planning/scheduling, and technical support.
• Collaborate cross‑functionally to streamline order processing and order fulfillment.

Qualifications

• High school diploma or GED required.
• Bachelor’s in business administration or equivalent experience preferred.
• 2–4 years’ experience in a fast‑paced global customer‑service environment.
• Proficiency in Microsoft Office and knowledge of order‑processing software and workflows.
• Preferred experience with Oracle 11i or SAP.
• CRM experience a plus.
• Experience working with international customers and ability to prepare letters of credit, pro‑forma invoices highly desired.
• Outstanding written and verbal communications with a desire to delight the customer.
• Mindset of process improvement with an eye toward efficiency and innovation.

Physical Demands

Regularly required to sit or stand, reach, bend, and move throughout the facility. Must be able to sit and stand for an extended period of time.

Compensation & Benefits

Standard weekly hours: 40 hours. Starting pay is based on skills, experience, and location. Xylem offers a competitive compensation package with generous benefits: medical, dental, vision (including company contribution), paid time off, paid parental leave, and tuition reimbursement.

Equal Opportunity & Diversity

Xylem is proud to be an Equal Employment Opportunity and affirmative action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non‑merit factors.

Additional Information

Employees may participate in Xylem’s paid Volunteer Program, Xylem Watermark. The company supports employee wellbeing through inclusion and belonging initiatives, community engagement, and Employee Resource Groups. Xylem reserves the right to modify this job description and assign additional duties as needed. The description outlines the general nature of the position and is not exhaustive.