Customer Service BI Analyst: Real-Time Insights

Binance; Remote; ZAR 500 000 - 700 000; Full time

Job summary

A leading cryptocurrency exchange in South Africa is seeking a Data Analyst to collect and analyze user data, develop dashboards, and provide actionable insights to improve performance. The ideal candidate will have 3-5 years of experience in data analysis, proficiency in SQL and Python, and a relevant degree. Strong problem-solving skills and attention to detail are crucial for success in this role.

Qualifications

• Minimum of 3-5 years of experience in a business intelligence or data analysis role.
• Proven track record of analyzing complex data sets.
• Strong understanding of database management and data warehousing concepts.
• Ability to communicate complex data insights clearly.

Responsibilities

• Collect, organize, and analyze user data from customer service.
• Develop and maintain dashboards and reports.
• Provide data-driven recommendations to improve performance.
• Conduct root cause analysis on KPIs.

Skills

Data analysis

SQL

Python

Data visualization

Statistical analysis

Problem-solving

Attention to detail

Education

Bachelor’s degree in Data Science or related field

Tools

Tableau

Power BI

Job description

A leading cryptocurrency exchange in South Africa is seeking a Data Analyst to collect and analyze user data, develop dashboards, and provide actionable insights to improve performance. The ideal candidate will have 3-5 years of experience in data analysis, proficiency in SQL and Python, and a relevant degree. Strong problem-solving skills and attention to detail are crucial for success in this role.