Customer Service Associate

Snaphunt; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading BPO company is seeking a Customer Experience Agent in Cape Town. In this role, you will assist customers with various inquiries and engage in sales through service. Ideal candidates will have experience in customer service and excellent communication skills, with opportunities for career growth.

Benefits

Company transport for late shifts

Regular upskilling through accredited learning programs

Qualifications

• 12 months international BPO customer service experience or 24 months domestic experience.
• Neutral English accent with outstanding verbal and written communication.
• Strong problem-solving and troubleshooting abilities.

Responsibilities

• Handle inbound calls from existing customers, assisting with billing queries and product questions.
• Engage in sales through service, spotting opportunities to recommend products.

Skills

Problem-solving

Communication

Attention to detail

Job description

Opportunity within a company with a solid track record of performance

Career growth opportunities in a globally recognized BPO environment

Company transport for late shifts (after 6 PM)

Regular upskilling through accredited learning programs

Exposure to a leading international brand in the travel sector

The Job

What You’ll Be Doing :

• As a Customer Experience Agent, you’ll handle inbound calls from existing customers — assisting with billing queries, account updates, product questions, and more. You’ll also engage in sales through service, using your conversation skills to spot opportunities and recommend beneficial products.

If you’re tech-savvy, solutions-driven, and love helping people — this role was made for you.

The Profile

• 12 months international BPO customer service experience OR 24 months domestic experience
• A neutral English accent with outstanding verbal and written communication
• Willingness to work rotational shifts (including evenings and weekends)
• Strong problem-solving and troubleshooting abilities
• Experience dealing with escalated queries empathetically and professionally
• Able to adapt support for vulnerable customers and deliver personalized solutions
• High attention to detail and the ability to log and handle queries efficiently
• Knowledge of data protection and regulatory compliance

The Employer

Our client is in the business of building careers for youth, understanding that the first step toward employment can lead to a lifetime of opportunities and growth.

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