Customer Service Agent: Proactive Support & Orders

Scateck; Krugersdorp; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic service provider is seeking a vibrant and energetic Customer Service Agent based in Krugersdorp, Gauteng. The ideal candidate will be responsible for processing customer transactions, managing feedback, and promoting customer satisfaction. Key qualifications include a Grade 12 education, strong communication skills, and previous customer service experience. Proficiency in SAP and Microsoft Office is beneficial. This role demands a proactive approach and the ability to manage customer expectations effectively.

Qualifications

• Previous experience in a customer service department and/or a call centre is a distinct advantage.
• Data capture accuracy and attention to detail are critical.
• Excellent command of the English language is required.

Responsibilities

• Process all customer transactions accurately and timeously.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Use initiative and be proactive in resolving customer queries promptly.

Skills

Excellent communication skills (both verbal and written)

Customer focused – ability to excel in the provision of service

Energetic/shows initiative and ability to work under pressure

Team player

Problem-solving ability

Education

Grade 12/Matric equivalent

Qualification in Sales – distinct advantage

Tools

SAP

Microsoft Office packages including Outlook

Job description

A dynamic service provider is seeking a vibrant and energetic Customer Service Agent based in Krugersdorp, Gauteng. The ideal candidate will be responsible for processing customer transactions, managing feedback, and promoting customer satisfaction. Key qualifications include a Grade 12 education, strong communication skills, and previous customer service experience. Proficiency in SAP and Microsoft Office is beneficial. This role demands a proactive approach and the ability to manage customer expectations effectively.