Customer Liaison Officer

Standard Bank Group; Paarl; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading financial institution is seeking a dedicated customer service representative in Paarl. The ideal candidate will be responsible for greeting customers, addressing inquiries, and providing information on bank products. Applicants should have a National Certificate (NQF5) or equivalent, along with 1-2 years of branch banking experience. Strong communication skills and a customer-centric approach are essential. This is a full-time role in a traditional branch environment.

Qualifications

• 1-2 years of branch banking experience focusing on customer service.
• Proficiency in computer systems including banking software.
• Fluency in English and other local languages is advantageous.

Responsibilities

• Greet and assist customers positively.
• Identify and assess customer needs through active listening.
• Allocate customers to appropriate departments for assistance.
• Provide basic information and guidance on bank products.
• Handle and resolve simple customer queries independently.

Skills

Customer-centric mindset

Excellent communication

Attention to detail

Problem-solving abilities

Ability to work in a fast-paced environment

Education

National Certificate (NQF5) or equivalent

Tools

Banking software

Job description

We are seeking a dedicated and customer-oriented individual to join our this role you will be the first point of contact for our valued customers providing exceptional service and ensuring their needs are met efficiently and professionally.

• Warmly greet and assist customers as they enter the branch creating a positive first impression
• Identify and assess customer needs through active listening and questioning
• Record and monitor customer inquiries ensuring accurate documentation
• Efficiently allocate customers to appropriate departments or specialists for further assistance
• Provide basic information and guidance on bank products and services
• Handle and resolve simple customer queries independently
• Maintain a high level of integrity and adhere to ethical standards in all interactions
• Collaborate with other team members to ensure smooth customer flow within the branch
• Stay updated on bank policies procedures and product offerings to provide accurate information
• Contribute to maintaining a clean and welcoming branch environment

Qualifications

• National Certificate (NQF5) or equivalent qualification

Experience

• 1-2 years of branch banking experience focusing on customer service
• Excellent communication and interpersonal skills
• Proficiency in computer systems including banking software
• Strong problem-solving abilities and attention to detail
• Customer-centric mindset with ability to work in a fast-paced environment
• Basic knowledge of banking products and services (preferred)
• Fluency in English and other local languages (advantageous)

Behavioural Competencies

• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)

Remote Work

• No

Employment Type

• Full-time

Key Skills

• Presentation Skills
• Time Management
• Clinical Research
• Communication skills
• GCP
• Infusion Experience
• Managed Care
• Hospice Care
• Conflict Management
• Clinical Trials
• Research Experience
• Home Care

Experience

• years

Vacancy

• 1