Customer Care Consultant

Boomerang Marketing; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A customer service company in Cape Town seeks a Customer Care Consultant to deliver high-quality service through various channels. The role involves handling customer inquiries, resolving issues, and maintaining a positive brand representation. Candidates should have 1-2 years of customer service experience, strong communication skills, and basic computer literacy. Experience with systems like Hubspot or Aircall is a plus. Join us to contribute to a team that values service excellence and customer satisfaction.

Qualifications

• 1-2 years of previous customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Ability to handle difficult conversations with professionalism.
• Basic computer literacy and ability to learn new systems quickly.
• Strong attention to detail and accuracy.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer enquiries, complaints, and requests efficiently.
• Accurately capture and update customer information on CRM systems.
• Maintain a high standard of customer care and brand representation.

Skills

Strong verbal and written communication skills

Ability to handle difficult conversations

Basic computer literacy

Attention to detail

Tools

Hubspot

Aircall

Job description

Overview

The Customer Care Consultant is responsible for delivering high-quality customer service through inbound and outbound calls, emails, and digital channels. This frontline role is focused on resolving customer enquiries, providing accurate information, and ensuring a positive customer experience that aligns with The Good Life Sorted’s values and service standards.

Responsibilities

• Handle inbound and outbound customer interactions in a professional and friendly manner
• Resolve customer enquiries, complaints, and requests efficiently and accurately
• Follow campaign, client, and internal procedures at all times
• Meet individual and team performance targets, including quality, productivity, and attendance
• Accurately capture and update customer information on CRM systems
• Escalate complex or unresolved issues according to agreed processes
• Maintain a high standard of customer care and brand representation
• Participate in training, coaching sessions, and team meetings
• Adhere to compliance, data protection, and confidentiality requirements

Requirements

Essential:

• 1-2 years, Previous customer service or call center experience preferred
• Strong verbal and written communication skills
• Ability to handle difficult conversations with professionalism
• Basic computer literacy and ability to learn new systems quickly
• Strong attention to detail and accuracy

Desirable:

• Experience working with Hubspot or Aircall systems
• Ability to work in a fast-paced, target-driven environment
• Multitasking across systems and channels
• Sales and Service back ground for multi channel work