Community Coordinator

Workshop17; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading co-working space provider in Johannesburg is looking for a customer service ambassador. You'll be the first point of contact, ensuring members and guests feel at home. Your role involves managing daily operations, engaging with clients, and providing 5-star service. Candidates should have relevant experience in community management and excellent communication skills. Join a dynamic team focused on innovation and community.

Benefits

Dynamic work environment

Opportunities for upskilling

Qualifications

• Minimum 2–4 years of experience in community management or similar role.
• Demonstrated experience in managing space and building maintenance.
• Proven ability in financial administration tasks.

Responsibilities

• Support daily location operations and reception management.
• Drive member and community engagement through regular communication.
• Deliver exceptional, 5-star service to clients and members.

Skills

Excellent communication skills

Strong organizational skills

Customer-centric mindset

Proactive problem-solving

Tech-savvy

Education

Diploma or degree in Hospitality Management or related field

Tools

CRM systems

Community engagement platforms

Job description

Job brief

As the face and ambassador of Workshop17 Hyde Park Corner, you will be the primary point of contact for our members and guests. Your mission is to deliver an unforgettable “wow” experience, making every interaction memorable, fostering a sense of community, and inspiring clients to return for their next event. You will exemplify exceptional customer service, consistently demonstrating a friendly, approachable, and professional demeanour toward guests and colleagues alike.

You’ll be a multi-tasker who can “wear many hats” while maintaining a warm, approachable presence. Supporting the team to deliver five-star service will be second nature to you, as will anticipating the needs of members and guests before they even have to ask. If you consider yourself a customer service superstar with a can-do attitude, exceptional work ethic, and an eye for detail, this is the role for you.

You’ll work closely with the Location Manager and a dedicated on-site team, collaborating to ensure every event is a resounding success. We’re looking for someone calm under pressure, focused on the bigger picture, and passionate about creating perfect days for our Workshop17 HPC members and clients.

General Scope of Work

Community Management

• Support daily location operations, including reception management, space setup and inspections, parking administration, cleaning oversight, office customisation, and ensuring all tickets are actioned.
• Assist the Location Manager with member onboarding and offboarding across all platforms (member platform, access control, printing, etc), act as the first point of contact for member and guest enquiries, and manage operational administration.
• Drive member and community engagement, utilising the member platform to manage member information, handle queries, support activations, and maintain regular communication to foster a connected, welcoming environment.

Space & building facilities and maintenance

• Conduct regular maintenance walkthroughs (daily, weekly, and bi-weekly) to ensure the location meets high standards of cleanliness, functionality, and presentation, including furniture setup and space readiness.
• Oversee facilities and maintenance coordination, including AV and IT troubleshooting, logging and following up on maintenance issues via the support platform, and ensuring timely resolution.
• Manage procurement and stock control, completing regular stock-takes, overseeing supply orders, and supporting the Location Manager in keeping storerooms and operational areas neat, organised, and well-maintained.

Business Development (sales) And Member Experience

• Maintain accurate CRM and member platform records, gathering and updating client, member, and organisational information daily, and contributing insights via Zulip to build location-level business intelligence.
• Support sales activity and business growth, including sales walkthroughs, lead generation and tracking, consistent needs analysis, upselling members and event clients, and facilitating cross-location referrals.
• Assist the Location Manager with commercial administration, including meeting room and workspace bookings, monitoring occupancy, managing leads, and ensuring contracts and renewals are current.

Financial Administration

• Manage purchase orders and supplier setup, ensuring POs are raised promptly, suppliers are onboarded without delay, and finance processes are followed to support timely payments.
• Support invoice and payment management, including preparing and issuing invoices, assisting with monthly invoice runs, raising ad-hoc invoices, and updating the credit card and payment tracker sheets.
• Assist with debtor management and recovery, working with the Location Manager and Finance to maintain accurate records and support debt collection where required.

Client satisfaction

• Deliver consistently exceptional, 5-star service to all members and clients, proactively anticipating needs and going above and beyond to exceed expectations.
• Respond to all community and event requests professionally and in a timely manner, ensuring a seamless and high-quality client experience.
• Provide thoughtful, solutions-focused support, offering assistance that adds value and enhances overall satisfaction.

Team player/support

• Provide general support across the location and departments, assisting in various roles as needed to ensure smooth, efficient daily operations.
• Act as a key point of contact and stand-in for the Location Manager when required, supporting on-site leadership and continuity.
• Contribute to a positive, collaborative team environment, demonstrating strong communication, reliability, and team-first support.

Education

Ideal Qualifications/Experience

• A diploma or degree in Hospitality Management, Business Administration, or a related field is preferred. Certifications in Customer Service, or Office Management are advantageous.

Experience

• Minimum 2–4 years of relevant experience in community management, office support, Reservationist or a similar client-facing operational role.
• Demonstrated experience managing space and building maintenance tasks, including cleaning and repairs.
• Proven ability to manage financial administration tasks such as raising purchase orders, managing invoices, and overseeing location debtors.
• Familiarity with CRM systems and community engagement platforms.
• Track record in business development activities, including lead generation, client engagement, and facilitating cross-location referrals.
• Strong history of delivering exceptional customer service, consistently exceeding client and member expectations.
• Experience working collaboratively within a team and stepping into leadership roles as required, including being a 2ic to management.

Skills And Competencies

• Excellent communication and interpersonal skills to effectively engage with members, clients, suppliers, and internal teams.
• Strong organisational skills with the ability to multitask and prioritise responsibilities effectively.
• Proactive problem-solving capabilities, able to anticipate issues and take initiative to resolve them.
• Detail-oriented with a focus on accuracy, particularly in financial and administrative tasks.
• Tech-savvy and adaptable, with the ability to quickly learn and use digital platforms and software.
• A customer-centric mindset combined with a friendly, approachable demeanour.
• Reliable, flexible, and calm under pressure, with a positive, can-do attitude.

Working at Workshop17

Ready to join Africa’s #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our 15 unique locations across Johannesburg, Cape Town, Paarl, Ballito and Mauritius offer our members a fully serviced, flexible, high-tech, co-working space, providing a platform for innovation, community, learning and culture.

Why work for us?

Besides being the best co-working place in Africa, we’re a dynamic and passionate team that works smart, in an energetic, fast-paced culture of service, responsibility and creative problem-solving. Goal-orientated? Ambitious? We’re all about upskilling, learning and self-improvement. Suppose you are a straight-talking, multi-tasking individual who’s all about customer service and can effortlessly handle heavy workloads and everyday glitches. In that case, we want you to be part of our growing team at Workshop17.

Recruitment Process

• Submit your application via HeyPlumm.
• Suitable candidates will be required to complete the screening process.
• First interview with the direct manager and HR Support (in-person).
• Shortlisted candidates will be notified to attend a final interview.