Client Engagement Manager

Infyshine, Inc; City of Johannesburg Metropolitan Municipality; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading consulting firm in Johannesburg is seeking an experienced Client Engagement Manager to nurture strategic client relationships in the Banking, Financial Services, and Insurance (BFSI) sector. You will be responsible for managing client relationships, ensuring seamless delivery of IT solutions, and driving business growth. The ideal candidate has over 8 years of experience in client engagement, with specific expertise in BFSI and project execution. Interested candidates should apply by sending their resume.

Qualifications

• Over 8 years in client engagement/account management, with 4+ years in BFSI.
• Profound knowledge of BFSI industry segments.
• Acquaintance with enterprise IT solutions.

Responsibilities

• Foster enduring partnerships with key stakeholders.
• Collaborate with project managers to ensure flawless execution of IT projects.
• Stay abreast of industry trends and regulatory mandates.
• Drive revenue growth and enhance profitability.
• Ensure exceptional client satisfaction scores.

Skills

Client relationship management

Project execution

Industry expertise

Managing C-level engagements

Navigating regulatory landscapes

Efficient prioritization

Education

Bachelor's degree in Business, IT, Finance

MBA preferred

Job description

Overview

Client Engagement Manager Opportunity in Johannesburg, South Africa

Job Title: Client Engagement Manager (BFSI Sector)

Location: Johannesburg, South Africa

Job Type: Permanent

About the Role

We're seeking a seasoned Client Engagement Manager to nurture strategic client relationships in the Banking, Financial Services, and Insurance (BFSI) sector. As the primary relationship manager, you'll ensure seamless delivery of IT solutions and drive business growth through innovative strategies.

Responsibilities

• Client Relationship Management
  • Foster enduring partnerships with key stakeholders
  • Act as the primary point of contact for BFSI clients
• Project Execution
  • Collaborate with project managers to ensure flawless execution of IT projects
  • Monitor client KPIs and project performance to uphold service excellence
• Industry Expertise
  • Stay abreast of industry trends and regulatory mandates
  • Leverage domain expertise to drive business growth

Qualifications & Skills

• Education: Bachelor\'s degree in Business, IT, Finance (MBA preferred)
• Experience: Over 8 years in client engagement/account management, with 4+ years in BFSI
• Domain Expertise: Profound knowledge of BFSI industry segments
• Technical Knowledge: Acquaintance with enterprise IT solutions
• Skills: Proficiency in managing C-level engagements, navigating regulatory landscapes, and efficient prioritization

Key Performance Indicators

• Revenue Growth: Drive revenue growth and enhance profitability
• Client Retention: Uphold high client retention and renewal rates
• New Business Opportunities: Identify and seal new business opportunities
• Client Satisfaction: Ensure exceptional client satisfaction scores
• Project Delivery: Deliver IT projects and services punctually

How to Apply

If you\'re a seasoned professional looking to excel in the BFSI sector, kindly forward your resume to Sonia Sharma at [e-mail].