Claims Team Manager

Sanlam; Midrand; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading financial services company in Midrand is seeking a Claims Manager to oversee a team in handling claims processes. The ideal candidate should have at least 3 years of experience in short term insurance and claims management. Responsibilities include leading operational targets, ensuring compliance with regulations, and providing coaching for team members. A positive attitude and strong communication skills are essential for this role, which offers opportunities for professional growth.

Benefits

Growth and development opportunities

Dynamic working environment

Qualifications

• 3 years short term insurance experience.
• 3 years Claims experience.
• 1 year Supervisory/Management experience.

Responsibilities

• Lead and manage the claims team to achieve operational targets.
• Monitor accuracy and efficiency in processing claims.
• Provide regular coaching and conduct performance reviews.

Skills

Leadership

Claims Knowledge

Communication Skills

Customer Focus

Analytical Thinking

Education

Grade 12/Standard 10/NQF 4

BCom Degree (Optional)

Job description

Overview

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Minimum qualifications

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• BCom Degree (Optional)

Minimum experience

Minimum Experience Required

• 3 years short term insurance experience
• 3 years Claims experience
• 1 year Supervisory/Management experience

Key Responsibilities

Operational and Performance Management

• Lead and manage the claims team and dashboards to achieve operational targets and service level agreements (SLAs).
• Monitor the team’s accuracy and efficiency in processing claims across all business lines.
• Ensure timely and accurate settlement of claims in accordance with company policy and regulatory guidelines.
• Monitor daily performance statistics and workforce management.
• Handle daily claims focus, task distribution, and work allocations.
• Assist clients with escalated queries and ensure suitable resolution.
• Complete people management tasks accurately and timeously.
• Provide regular coaching and conduct performance reviews.
• Drive continuous process improvement to enhance efficiency and customer satisfaction.

People and Team Management

• Foster participative leadership and strong communication within the team.
• Support skills development through coaching, mentoring, and peer-to-peer learning.
• Ensure effective onboarding and integration of new employees.
• Collaborate with other departments to ensure seamless claims handling and positive client outcomes.

Additional duties

• Ensuring participative leadership and strong communication within the team
• Coaching and peer to peer learning
• Developing of all employees and ensuring smooth onboarding for new employees.
• Collaborate with other departments to ensure seamless claims handling.

Essential Attributes

• Leadership and Team Management: Ability to inspire, develop, and guide team members to meet goals.
• Claims Knowledge: Strong technical expertise in motor insurance claims, including fault and non-fault handling.
• Communication Skills: Clear and confident communicator, both verbally and in writing.
• Customer Focus: Commitment to delivering a positive claims experience and resolving issues efficiently.
• Decision-Making: Capable of making sound, timely decisions with balanced risk awareness.
• Analytical Thinking: Ability to interpret data, identify trends, and implement data-driven improvements.
• Adaptability: Comfortable working in a fast-paced environment with evolving priorities.
• Compliance Awareness: Thorough understanding of industry regulations and adherence to standards.

Knowledge and Skills

• Drive leads and service targets
• Coaching, quality and compliance
• Reporting and communication
• Management of employees

Personal Attributes

• Decision quality - Contributing independently
• Interpersonal savvy - Contributing independently
• Plans and aligns - Contributing independently
• Directs work - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 30 September 2025.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.