Chocolate Advisor Flexi Permanent 180 Hours | Festive Season 4 Month Fixed Term (Sandton Boutique)

Lindt and Sprungli; Johannesburg; On-site; ZAR 120,000 - 150,000; Full time

Job summary

A premium chocolate retailer is seeking a Chocolate Advisor in Johannesburg to deliver exceptional customer service, provide product knowledge, and maintain store standards. The ideal candidate should have previous experience in customer service and a Grade 12 qualification. This position requires strong communication skills and the ability to handle various retail tasks effectively.

Qualifications

• Previous experience in customer service.
• Experience in a similar retail environment.
• Self-starter with the ability to work individually and in a team.

Responsibilities

• Deliver exceptional customer service across all sections of the shop.
• Educate and inform customers about chocolate products.
• Ensure compliance with health and safety standards.

Skills

Customer service

Communication skills

Salesmanship

Teamwork

Education

Grade 12

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job title: Chocolate Advisor Flexi Permanent 180 Hours | Festive Season 4 Month Fixed Term (Sandton Boutique)

Job Location: Gauteng, Johannesburg

Overview

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling them with passion and in-depth knowledge
• Actively sampling provides product knowledge and introduces products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current in-store promotions, events, and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging and communicating at all times
• Multi-task between completing store operational tasks and serving customers
• Processing the customer orders through the POS, and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in monthly stock counts
• Unpacking, moving and restocking products
• Using all in-store equipment, machines and appliances

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to the front of house
• Monitor sales on a daily basis with the goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with a focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Requirements

• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Confident and Interactive with a friendly disposition
• Polite and patient
• Proficiency in Microsoft Office (Specifically Excel and Powerpoint)
• Sales / Retail / Business Development jobs