Centre Manager

Broll Property Group Pty Ltd; Vrystaat; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading property management company in South Africa seeks an experienced Centre Manager to oversee management and maximize income through effective asset control. Responsibilities include developing budgets, managing leasing contracts, and ensuring health and safety compliance. Qualified candidates should possess strong leadership, problem-solving, and communication skills, along with a background in Centre management. This role offers an opportunity to work in a dynamic environment and contribute to operational excellence.

Qualifications

• Five or more years of related experience required.
• Two or more years of supervisory experience required.
• Excellent understanding of Centre management procedures.

Responsibilities

• Oversee Centre management and asset control.
• Develop budgets and oversee leasing contracts.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Problem-solving

Communication

Organization

Coordination

Education

Matric

Additional related maintenance and Centre management training

Job description

POSITION PURPOSE

Responsible for the management of the Centre. Ensure investment growth and maximum income of Centre through effective Centre management and asset control. Develop budgets, oversee leasing contracts, procure services, handle third‑party service contracts, and direct maintenance procedures. Ensure that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develop and implement departmental policies and procedures and ensure that all operations comply with established health and safety regulations. Ensure that services purchased are of acceptable quality at the least possible cost. Keep Senior Management well informed of area activities and significant problems. Train, direct, and appraise assigned personnel.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the effective operations management of Centre and facilities.
   • a. Centre Management
     • Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies.
     • Attends meetings / functions related to the successful operation of Centre (e.g., SAPOA, CJP).
     • Assists with a five‑year maintenance plan, including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director.
     • Investigates/initiates proposals for refurbishments.
     • Maintains hands‑on control of projects in progress.
     • Reviews the building status/grade ongoing and advises Senior Management regarding maintaining standards within those grades.
   • b. Client Reporting
     • Provides accurate information to client according to agreed format timeously.
     • Analyzes monthly income/expenses and variance reporting.
     • Monitors turnover rentals.
     • Monitors all municipal recoveries (and general recoveries) on a monthly basis.
   • c. Planning And Budgeting
     • Prepares and completes budgets as required each year.
     • Completes forecasts timeously as required.
     • Reviews market rentals quarterly and ensures best possible rate achieved and maintained as per agreed mandates.
     • Assists in formulation of business plans for the unit.
     • 5‑Year budget – preparation and control or as required by the client.
     • Quarterly review and monitoring results as required by the client.
   • d. Quarterly Expenditure / Analysis
     • Sets and motivates Capex / TI philosophy per building in consultation with client.
     • Recommends TI standard specification.
     • Recommends Capex requirements.
     • Ensures conformity to Capex philosophy and procedures.
     • Estimates new operating costs.
     • Ensures recovery of operational and utility costs in accordance with Lease terms.
   • e. Debtors and Creditors Management
     • Undertakes monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and recommend legal action.
     • Credit Control responsibilities: arrears, legal action / liaison with attorneys / management as required, motivates write‑offs to senior management / client.
   • f. Parking Management
     • Attends monthly / ad‑hoc interaction meetings of all parkades where applicable.
     • In conjunction with the responsible person for parking, maintains accurate control of “in‑house” operated parkades.
   • g. Tenant Manager
     • Deals with correspondence / interaction with tenants as required.
     • Ensures that leases are timeously renewed and all vacant space is let and in a presentable state.
   • h. New Tenants
     • Determines and recommends letting mandates (e.g., rental levels, installation cost) for approval.
     • Undergoes lease negotiation and maintenance of tenant relationships.
     • Controls new leases and recordal of same.
     • Controls / oversees new installations (through technical / operations manager where appropriate) including premises design, negotiation/liaison/control with/of professionals and contractors, sign‑off acceptance of complete premise.
   • i. Existing Tenants
     • Renews lease agreements in accordance to mandate.
     • Tenant liaison and public relations.
     • Controls/arranges centre promotions through merchants association(s) or promotion committee(s) or marketing funds.
     • Regularly assesses tenants’ turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties.
     • Monitors and compiles foot‑traffic reports.
   • j. Expense Control
     • Checks and authorises payment of accounts.
     • Authorises cleaning, consumables, electrical and general maintenance orders.
     • Controls wage and salary allocation.
     • Controls municipal payments and recoveries against them.
     • Ensures cost effectiveness and performance of contractors.
   • k. Financial Management
     • Monthly financial statements.
     • Monthly management reports.
     • Accurate budgeting and reporting.
   • l. Operating Costs
     • Calculates operating costs for charge‑out to tenants.
     • Ensures recoveries as appropriate.
     • Recommends tenant mix (what business should be established).
     • Networks with tenants, public, external organisations.
     • Issues tender documents.
   • m. Expense Control
     • Checks and approves payment of accounts.
     • Controls cleaning, consumables, electrical and general maintenance.
     • Controls municipal payments and recoveries against them.
     • Ensures effective performance of contractors.
   • n. Customer Liaison
     • New tenants management, lease negotiation, maintenance of tenant relationships.
   • o. Public relations
     • Establishes and maintains sound public relations.
     • Attracts people to the centre.
     • Control of advertising materials.
     • Motivates and assists tenants to improve their services.
2. Assumes responsibility for the effective repairs and maintenance of the centre.
   • a. Asset Management
     • Controls/schedules/implements regular preventative maintenance program in line with budget constraints.
     • Motivation of refurbishments, major repairs as appropriate.
     • Attends site meetings with contractors in respect of maintenance/expansion of projects.
     • Monitors progress.
     • Inspection / enforcement of tenant responsibilities during and on termination of lease terms.
     • Liaises with appropriate Government, Provincial and/or local authorities.
     • Responsible for compliance of OSH Act.
   • b. Maintenance
     • General maintenance of buildings and premises.
     • All electrical, electronic, mechanical and air conditioning equipment.
     • Complies with the OHS Act and all other statutory requirements.
3. Assumes responsibility for the security of all the Centre facilities.
   • a. Occupational health and safety
     • Development of security action plans, systems and directives.
     • Management of security guards on shift.
     • Establishment and maintenance of an emergency preparedness programme.
     • Training of maintenance and security personnel in occupation and health safety.
     • Report security incidents to management.
4. Assumes responsibility for ensuring professional business relations with tenants, suppliers, contractors, and trade professionals.
   • Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
   • Acts as a liaison between the Company and external contacts.
   • Ensures effective coordination of external services with Company operations.
   • Obtains and conveys information as appropriate.
   • Promotes goodwill and a positive image of the Company.
5. Effectively supervises Centre personnel, ensuring optimal performance.
   • Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
   • Assigns and coordinates personnel. Directs daily operations.
   • Identifies, develops, and implements training programs as appropriate.
   • Conducts performance appraisals. Provides measurable feedback and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
   • Ensures staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
6. Assumes responsibility for related duties as required or assigned.
   • Ensures that work area is clean, secure, and well maintained.
   • Completes special projects as assigned.

PERFORMANCE MEASUREMENTS

1. Good communication and coordination exists with departments. Assistance is provided as needed.
2. Senior Management is appropriately informed of area activities and of any significant problems.
3. Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
4. Company facilities are well maintained and secure and meet the needs of the Company.
5. Centre operations are efficiently and cost effectively administered.
6. Current and future Centre needs are well planned and budgets are established and maintained.
7. Effective business relations exist with vendors, contractors, and trade professionals.

EDUCATION/CERTIFICATION

Matric. Additional related maintenance and Centre management training preferred.

REQUIRED KNOWLEDGE

Excellent understanding of Centre management procedures. Knowledge of budgeting, service contracts, and leasing agreements.

EXPERIENCE REQUIRED

Five or more years of related experience, with at least two or more years of supervisory experience.

SKILLS/ABILITIES

• Excellent leadership abilities.
• Able to organize, coordinate, and direct team activities.
• Strong problem‑solving skills.
• Good communications skills.
• Able to use all related maintenance equipment and computer applications.