Catering Front-of-House Lead & Quality Manager

Tsebo Solutions Group; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading catering and facilities management company is seeking a manager to oversee front of house staff in Cape Town. The role involves setting service delivery standards, managing staff rosters, maintaining health and safety records, and ensuring quality food service. Candidates should have 2-3 years in catering or hospitality management and relevant qualifications. Strong communication and client service skills are essential to foster a productive workforce and maintain high food quality standards.

Qualifications

• Minimum of 2–3 years’ experience in Catering or Hospitality Management.

Responsibilities

• Management of on-site front of house staff.
• Setting and management of service delivery standards.
• Mange rosters, time-sheets and shifts of all staff and monthly submission to Catering Manager for approval.
• Maintain HSE records required by both the client and Q-pro.
• Determine and implement corrective and proactive action plans for any non-compliance.
• Support the implementation of the Business Plan for the Unit.
• Ensure that the kitchen and dining area is clean at all times.
• Train and supervise staff.

Skills

Communication skills (verbal and written)

Computer literate

Organising and planning skills

Interpersonal skills

Team Player

Excellent food skills

Strong client and Customer service skills

Education

Relevant qualification in Hospitality Management or Culinary Arts

Job description

A leading catering and facilities management company is seeking a manager to oversee front of house staff in Cape Town. The role involves setting service delivery standards, managing staff rosters, maintaining health and safety records, and ensuring quality food service. Candidates should have 2-3 years in catering or hospitality management and relevant qualifications. Strong communication and client service skills are essential to foster a productive workforce and maintain high food quality standards.