Call Centre Team Leader

NxaTel; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading AI communication platform in Pretoria is seeking an experienced Call Centre Team Leader to oversee and guide a team of telesales representatives. In this role, you will manage recruitment, provide training, and ensure the team meets outbounds sales targets, all while fostering a collaborative work environment. Ideal candidates have a background in sales leadership and team management, with a strong focus on performance improvement and professional development.

Benefits

Competitive salary with performance-based bonuses

Career growth opportunities

Collaborative work environment

Ongoing professional development

Qualifications

• Minimum of 2-3 years of experience in a call centre environment, with at least 1 year in a supervisory or team leader role.
• Strong background in outbound sales and lead qualification.
• Proven ability to manage, motivate, and develop a team of sales professionals.

Responsibilities

• Take ownership of recruiting and training a team of 6 telesales representatives.
• Provide day-to-day leadership to a team of 6 telesales agents, focusing on performance and sales targets.
• Oversee outbound sales initiatives and ensure agents are actively making calls.

Skills

Outbound sales

Team leadership

Recruitment

Training

Communication skills

Tools

CRM systems

Web-based sales platforms

Job description

Overview

NxaTel is a forward-thinking AI-powered communication platform that offers unified communication solutions for small and medium businesses (SMBs). Our services include cloud phone systems, virtual meetings, team chats, and secure cloud storage. We are looking for an experienced and motivated Call Centre Team Leader to guide and grow our call centre operations.

Location: Menlo Park, South Africa

Responsibilities

• Recruitment & Training: Take ownership of recruiting and training a team of 6 telesales representatives, ensuring they are equipped with the skills and knowledge to excel in outbound sales calling


• Team Leadership & Management: Provide day-to-day leadership to a team of 6 telesales agents, focusing on driving performance and achieving sales targets


• Outbound Sales Management: Oversee outbound sales initiatives, ensuring agents are actively making calls, engaging prospects, and closing deals


• Inbound Lead Qualification: Ensure that inbound leads are effectively qualified and scheduled for field sales consultants


• Web & Mobile Sales Support: Assist agents with selling through NxaTel’s web and mobile app, ensuring seamless customer support


• Performance Monitoring: Track individual and team performance through KPIs, providing regular coaching and feedback to ensure targets are met


• Continuous Development: Conduct regular training sessions to keep the team up to date on product offerings, sales techniques, and customer service standards


• Collaboration: Work closely with the sales, marketing, and operations teams to ensure a smooth workflow and lead management

Qualifications

• Experience: Minimum of 2-3 years of experience in a call centre environment, with at least 1 year in a supervisory or team leader role


• Sales Skills: Strong background in outbound sales and lead qualification


• Recruitment & Training: Demonstrated experience in recruiting and training new team members to build a high-performing sales team


• Leadership: Proven ability to manage, motivate, and develop a team of sales professionals


• Tech-Savvy: Experience with CRM systems and web-based sales platforms. Familiarity with NxaTel or similar communication tools is a plus


• Communication Skills: Excellent verbal and written communication skills, with the ability to inspire and lead a team


• Problem-Solving: Strong decision-making and problem-solving skills in a dynamic environment

Benefits

• Competitive salary with performance-based bonuses


• Career growth opportunities within a rapidly expanding company


• A collaborative and innovative work environment


• Ongoing professional development and training