Business Support Administrator

Excellerate; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading real estate services firm in Gauteng is seeking a Business Support Administrator to provide administrative and operational support within the facilities management environment. Key responsibilities include managing access cards, providing reception relief, conducting inventories, and collecting sustainability data. The ideal candidate will have a Matric qualification, relevant administrative experience, and strong communication skills. This position offers an opportunity to contribute to efficient service delivery within a dynamic team.

Qualifications

• Matric/Grade 12 is essential.
• 2–3 years of administrative or office support experience.
• Experience in facilities management or corporate environments is advantageous.

Responsibilities

• Process and issue access cards for employees and visitors.
• Provide relief reception coverage as needed.
• Conduct regular inventories of office supplies.
• Gather and consolidate sustainability data.
• Assist in creating, monitoring, and closing work orders in the system.

Skills

Strong administrative and organisational skills

Excellent communication and customer service abilities

High attention to detail and accuracy

Good problem-solving and follow-up skills

Education

Matric/Grade 12

Administrative or office support experience (2–3 years)

Tools

MS Office (Word, Excel, Outlook)

Access control system

Job description

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the role

The Business Support Administrator provides administrative, operational, and front‑of‑house support within the facilities management environment. The role is responsible for managing access cards, assisting with mailroom operations, providing reception relief, conducting inventories, collecting sustainability data, and supporting the Operations Manager where required. The position ensures smooth daily operations and contributes to efficient service delivery across the site.

What will you bring

• Matric/Grade 12 (Essential).
• Administrative or office support experience (2–3 years).
• Experience in facilities management, property, or corporate environments (Advantageous). Proficiency in MS Office (Word, Excel, Outlook).
• Experience with access control system is an advantage.

Skills & Competencies

• Strong administrative and organisational skills.
• Excellent communication and customer service abilities.
• High attention to detail and accuracy.
• Ability to multitask and work efficiently under pressure.
• Good problem‑solving and follow‑up skills.
• Professional, reliable, and able to work independently.

Behavioral Attributes

• Service‑oriented and client‑focused.
• Proactive with a strong sense of ownership.
• Team player with a positive and adaptable approach.
• Confidential, trustworthy, and professional in conduct.

What you will be doing

Access Control & Card Management

• Process and issue new access cards for employees, contractors, and visitors.
• Maintain accurate access control records and update the system when changes occur.
• Ensure all access requests are authorised and compliant with security protocols.
• Track lost, damaged, or expired cards and manage replacements.

Reception Relief & Front‑of‑House Support

• Provide relief reception coverage as needed, ensuring a professional and welcoming front‑of‑house experience.
• Answer calls, assist visitors, manage sign‑ins, and support front desk processes.
• Uphold brand and service standards while interacting with employees and clients.

Mailroom & Logistic Support

• Assist with receiving, sorting, and distributing mail and courier parcels.
• Maintain logs for incoming/outgoing deliveries.
• Support any special logistics requirements for departments or events.

Inventory Management

• Conduct regular inventories of office supplies, stationery, and facilities‑related stock.
• Ensure accurate record‑keeping and assist in forecasting replenishment needs.
• Coordinate with vendors or procurement for restocking within approved procedures.

Sustainability Data Collection

• Gather and consolidate sustainability and environmental data (e.g., waste metrics, recycling volumes, utilities information).
• Maintain tracking spreadsheets, summary reports, and month‑end submissions.
• Assist in implementing sustainability initiatives and awareness activities.

Work Orders & Plan on Administration

• Assist in creating, monitoring, and closing work orders in the system.
• Follow up with technicians, vendors, and stakeholders to ensure timely completion.
• Escalate outstanding or critical work orders to the Business Support Coordinator / Operations Manager.

Support to the Business Support Coordinator

• Provide administrative and operational support in day‑to‑day tasks.
• Stand in during leave or absence, ensuring continuity of services.
• Assist with reporting, documentation, scheduling, and client communication where required.

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.