Business Analyst (GLR)

Parvana; South Africa; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A financial services company in South Africa seeks a candidate to collaborate with clients and IT to deliver system solutions. This role involves managing all phases of the Software Development Life Cycle (SDLC), providing essential business process support, and ensuring compliance with process adherence. Ideal candidates will have 3-5 years of relevant experience, a tertiary qualification, and strong client service management skills. You will work in a fun and respectful environment that encourages continuous learning and innovation.

Qualifications

• 3-5 years' relevant experience required.
• Expertise in Systems Development Life Cycle (SDLC) and project management processes.
• Strong client service management experience is essential.

Responsibilities

• Collaborate with clients and IT to deliver system solutions.
• Provide first-line system and business process support.
• Manage all phases of the Software Development Life Cycle (SDLC).
• Perform system/environment administration and release management.
• Identify improvements for service quality and productivity.

Skills

Client service management

Attention to detail

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Relevant tertiary qualification

Job description

Job Description

About our client: Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.

What you will be doing

• Collaborate with clients, IT, and internal business areas to deliver system solutions and ensure process adherence.
• Provide first-line system and business process support, handle client communication, and manage scope changes.
• Manage and participate in all phases of the Software Development Life Cycle (SDLC), including requirements gathering, design, testing, training, and deployment.
• Manage operational prioritisation, participate in meetings, and handle reporting.
• Perform system/environment administration, release management, and configuration, and support developers with requirements clarification.
• Identify and implement improvements for service quality, accuracy, compliance, and productivity, and continuously develop personal skills.

What our client is looking for

• A relevant tertiary qualification would be beneficial.
• 3-5 years' relevant experience required.
• Expertise in Systems Development Life Cycle (SDLC) and project management processes.
• Strong client service management experience is essential.
• Must possess meticulous attention to detail.
• Good communication, interpersonal, analytical, and problem-solving skills needed.

Job ID

J107074

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers

Requirements

Financial Service Solutions, Agile, SDLC, Requirements Gathering, Design, Testing, Deployment, Process Adherence, Client Service Management, IT Collaboration, Release Management