Branch Support Technician

Spinnaker Software; KwaZulu-Natal; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A prominent software company in KwaZulu-Natal is seeking an experienced individual to provide second line specialist support and assistance to computer users. Responsibilities include troubleshooting technical issues, maintaining networks, and ensuring customer satisfaction. Candidates should possess at least 3 years of experience and relevant A+ and N+ certifications. Join a collaborative team that fosters growth and teamwork.

Qualifications

• At least 3 years of experience in a similar role.
• A+ and N+ are minimum requirements.
• Exposure to a wide variety of hardware and software.

Responsibilities

• Provide second line specialist support and assistance to computer users.
• Maintain the customer's network, software and computer equipment.
• Troubleshoot and resolve issues on the spot.

Skills

Technical support

Networking

Problem-solving

Customer service

Education

A+ certification

N+ certification

Job description

Overview

Join a team that thrives on collaboration and offers an environment that feels like home. We all support each other to reach the same goal – excellent customer service. Our KZN branch is looking for someone eager to learn with a can-do attitude. You will provide second line specialist support and assistance to computer users by answering questions, resolving technical problems and maintaining the customer's network, software and computer equipment relating to our ARCH Products.

Responsibilities

• Provide second line specialist support and assistance to computer users by answering questions and resolving technical problems.
• Maintain the customer's network, software and computer equipment relating to ARCH Products.
• Troubleshoot and resolve issues on the spot.
• Work overtime, weekends and standby from time to time as required.

Qualifications

• At least 3 years of experience in a similar role.
• A+ and N+ are a minimum requirement; relevant experience may be considered.
• Exposure to a wide variety of hardware and software with opportunities for growth within the company.
• A growth mindset is key and will be rewarded.

Additional information

Please note that a criminal check is applicable in the last stage of our recruitment process.

Good luck with your application.