Branch Manager - Makhado (Louis Trichardt)

Sanlam; Polokwane; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading financial services provider in South Africa is seeking an experienced leader to manage retail branch operations. The role focuses on customer engagement and compliance while fostering a service-oriented culture. Candidates should have significant experience in insurance sales and leadership roles. The position offers competitive salary, career advancement opportunities, and a supportive work environment.

Benefits

Competitive salary and incentives

Comprehensive benefits

Career advancement opportunities

Supportive work environment

Ongoing training and development

Qualifications

• At least 5 years of recent industry experience, including 3 years in leadership roles.
• Experience in Service Management, insurance sales, and credit/lending.

Responsibilities

• Grow the customer base and revenue by developing the retail branch strategy.
• Lead a service-oriented culture to enhance the client experience.
• Manage daily operations of the retail branch.

Skills

Sales tactics and customer engagement

Stakeholder management

Project management

Problem-solving skills

Leadership and motivation abilities

Education

Matric (Grade 12)

RE1 and RE5 certifications

120 Wealth Management credits

Class of Business accreditation

Job description

Who are we?

Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is a leading financial services provider in South Africa focused on the entry-level and emerging middle market. We understand our clients' unique needs and offer a range of simple, affordable financial solutions including funeral insurance, education savings, life cover, and personal accident plans. SDM is managed by the SA Retail Mass cluster, part of the Sanlam Life and Savings cluster, which concentrates on retail products and group schemes.

What will you do?

• Grow the customer base and revenue of Sanlam Retail Mass by developing and executing the retail branch strategy.
• Guide and standardize activities and goals of Sales Consultants within the branch, aligning with the strategy.
• Lead a service-oriented culture to enhance the client experience.
• Manage daily operations of the retail branch, including strategy development and business planning.
• Drive sales delivery and foster a service culture.
• Ensure compliance, quality, and risk management.
• Oversee operational people practices for direct reports in collaboration with HR, including talent management, performance reviews, and capacity planning.
• Report monthly on sales and service activities.
• Identify and engage key stakeholders such as Area Managers, community forums, and activation sites to build relationships.

Education and Experience:

• Matric (Grade 12).
• RE1 and RE5 certifications.
• 120 Wealth Management credits or a recognized tertiary qualification by FSCA.
• Class of Business accreditation (annual).
• Ongoing professional development (CPD).
• At least 5 years of recent industry experience, including 3 years in leadership roles.
• Experience in Service Management, insurance sales, and credit/lending.

Knowledge, Skills, and Competencies:

• Sales tactics and customer engagement.
• Stakeholder management.
• Understanding of regulatory frameworks and policies.
• Knowledge of Sanlam insurance products (preferred).
• People management and business acumen.
• Computer literacy and data visualization skills.
• Project management, critical thinking, and problem-solving skills.
• Strong verbal and written communication.
• Leadership and motivation abilities.
• Target-driven with organizational skills.
• Adaptability, resilience, and quick learning.

Personal Attributes

• Interpersonal savvy.
• Decision quality.
• Work direction and process optimization.

Core Competencies

• Innovation, customer focus, results-driven, collaboration, resilience.

Why join us?

• Competitive salary and incentives.
• Comprehensive benefits.
• Career advancement opportunities.
• Supportive work environment.
• Ongoing training and development.

Build a successful career with us

We value our employees and aim to foster long-term relationships. The Sanlam Group offers numerous growth opportunities across its various business clusters, including Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, MiWay, and the Group Office.

Turnaround time

Shortlisting begins after the application deadline. Processing time varies based on your progress and manager availability.

Our commitment to transformation

Sanlam is dedicated to transformation, diversity, and inclusion, considering employment equity targets during recruitment to promote a diverse and equitable workplace.