Branch Manager

Shoprite; Wes-Kaap; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail organization in South Africa is seeking a dynamic Branch Manager to deliver exceptional healthcare services and products. The role involves maximizing sales, managing stock, and ensuring customer satisfaction. Candidates should have at least 2 years of retail sales management experience and a Grade 12 qualification. Bilingual skills in Afrikaans and English are preferred, along with excellent communication abilities. This position offers a chance to lead and develop a dedicated team in a fast-paced environment.

Qualifications

• At least two years of retail sales management or supervisory experience.
• Competent in supervising and leading others.
• Knowledgeable in payment procedures and supply chain principles.

Responsibilities

• Maximize branch sales by managing sales of product lines and stock.
• Minimize shrinkage and wastage.
• Provide accurate sales reporting to Regional Manager.
• Ensure compliance with hygiene and safety standards.

Skills

Excellent communication and interpersonal skills

Sound numeracy and retail sales skills

Bilingual, preferably fluent in Afrikaans and English

Excellent customer service skills

Education

Grade 12 qualification

Tools

ShopPos

OBS

Job description

Purpose of the Job

Medirite Plus MH Parklands is seeking a dynamic Branch Manager to join our dedicated team in delivering exceptional healthcare services and products.

Duties will include to maximize sustainable branch sales by :

• Managing, supporting, and monitoring the effective sales of all unscheduled product lines including specialized health and beauty ranges (Skincare, Cosmetics, Vitamins, Personal Care), and managing the stock room.
• Minimizing shrinkage and wastage.
• Maintain replenishment process throughout the day to ensure excellent on-shelf availability for customers.
• Maintain standards of shop floor presentation and on-shelf pricing.
• Executing all pricing and product promotions.
• Meeting and exceeding customer expectations.
• Meeting monthly targets (sales / profit).
• People Management.

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Job Advert Details Job CategoryRetail Job Objectives

1. Sales maximization

• Consistently maximize branch gross profit through effective management of key gross profit drivers.
• Maintain stock holding days and stock ordering within required parameters.
• Maintain 100% consistency and adherence to stock price changes.
• Take corrective action to address sub-standard sales staff performance.

2. Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)

• Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
• Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.

3. Branch sales reporting

• Provide timely and accurate reporting to the Regional Retail Manager.
• Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.

4. Effective merchandising and stock availability assurance

• Ensure that the branch is merchandised according to company layouts and standards.
• Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
• In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter‑branch transfers (IBTs).

5. Meeting customer expectations

• Maximise customer loyalty by creating a consumer‑friendly environment through effective people and process utilisation.

6. People Management

• Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
• Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
• Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.

7. Housekeeping, health and safety, and compliance assurance

• Comply with hygiene and housekeeping standards at all times.
• Consistently adhere to audit and required legislative standards and statutory requirements.

Qualifications

Essential

• Grade 12 qualification

Experience

Essential

• At least two (2) years of retail sales management or supervisory experience.

Knowledge and Skills

• Excellent communication and interpersonal skills.
• Sound numeracy and retail sales skills.
• Bilingual, preferably fluent in Afrikaans and English.
• Competent in supervising others and leading others, as well as in administrative tasks.
• Excellent customer service skills.
• Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
• Knowledge of supply chain and merchandising standards and principles.
• Knowledgeable of regulatory requirements of various Money Market Transactions.
• Sound knowledge of safety regulations and hygiene standards.
• Branch-specific retail systems (e.g. ShopPos; OBS).
• Handling of payments (processes and procedures).