Branch Consultant/Financial Advisor - Mitchells Plain

Sanlam Limited; Malmesbury, Mitchells Plain; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial services provider in South Africa is seeking a Branch Consultant/Financial Advisor to manage client relationships and provide tailored financial solutions. The ideal candidate will be required to have a Matric qualification and must be compliant with FAIS regulations. Responsibilities include client servicing, managing payments, and ensuring compliance with quality standards. This position is based in Malmesbury, offering opportunities for growth and development.

Qualifications

• Matric (Grade 12) is required.
• RE5 qualification is advantageous.
• FAIS Compliance is needed as per DOFA requirements.
• Class of Business training must be completed within 12 months of employment.

Responsibilities

• Gain understanding of SRM product ranges and customer financial needs.
• Validate client details and submit new business.
• Service and manage all client profiles.
• Report on activities daily and collate data for reports.

Job description

Branch Consultant/Financial Advisor - Mitchells Plain

Location: Malmesbury, Western Cape, ZA

Overview

Sanlam Developing Markets (SDM) is a wholly-owned subsidiary of Sanlam Life Limited and a leading financial services provider in the South African entry-level and emerging middle market. SDM aims to understand client requirements and offers simple, affordable financial solutions across funeral insurance, education savings, life cover and personal accident plans. The cluster focuses on retail products and group schemes.

Responsibilities

1. Gain and maintain an in-depth understanding of SRM product ranges and understand the customer’s needs and financial goals to provide the right product mix that satisfies their goals in the most affordable way.
2. Continuously update customers on new products or changes to existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio.
3. Validate client details in line with product and regulatory requirements. Submit new business through the appropriate channels.
4. Conduct due diligence on clients to identify and flag risks.
5. Manage own capacity to prioritise daily appointments while allowing time for walk-in/non-appointment clients.

In-branch client service and client retention

1. Service and manage all client profiles to ensure clients remain on the books. Send payment reminders, conduct follow-ups, and address potential queries.
2. Manage and report on NTUs (clients Not Taken Up) by implementing controls and taking corrective actions where required.
3. Manage the persistency of client payments in favour of both the branch and the client.
4. Gain insight into client risk profiles to proactively identify where support will be required. Consult with clients on alternative payment arrangements and ensure processing and recording on the correct platforms.
5. Provide in-branch servicing in line with client experience standards: apply product knowledge to guide clients through policy cancellations and provide alternatives. Resolve client queries where possible or escalate using the established framework, with follow-up.

Quality, compliance and continuous development

1. Remain up to date with compliance and quality standards.
2. Maintain up-to-date registrations, product knowledge and CPD points.
3. Identify risks and flag potentially fraudulent activities.
4. Keep and store relevant records of advice.
5. Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders for reporting and decision making.

Monthly planning and reporting

1. Report on activities daily using relevant technology platforms.
2. Collate data on activities to deliver weekly and monthly reporting deadlines.
3. Perform any ad-hoc requirements as requested by the Retail Branch Manager.

Qualifications

• Matric (Grade 12)
• RE5 advantageous
• FAIS Compliant (Wealth Management) as per DOFA requirements.
• Class of Business training (to be completed within 12 months of employment)

Knowledge and Experience

Skills and Competencies

Personal Attributes

• Business insight - Contributing independently
• Decision quality - Contributing independently
• Builds effective teams - Contributing independently
• Plans and aligns - Contributing independently

Build a successful career with us

We’re about building strong, lasting relationships with our employees and helping them realise their worth through growth and development across Sanlam’s clusters and group offerings.

Turnaround time

The shortlisting process will start after the application due date and depends on progression and manager availability.

Our commitment to transformation

The Sanlam Group is committed to transformation, diversity, inclusion and equity. The Employment Equity plan and targets will be considered as part of the selection process.