Billing Specialist

Talent Sam; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic finance company based in Durban, South Africa, seeks a detail-oriented Billing Specialist to manage customer accounts, ensure accurate billing, and support collections activities. The role requires a Bachelor's Degree in Accountancy and experience with accounting software like QuickBooks Online. Strong analytical skills and excellent communication are essential for success in this position. This is a remote work opportunity, ideal for a proactive individual ready to adapt to new systems and demonstrate attention to detail.

Qualifications

• Previous experience in a remote work environment.
• Solid understanding of MRR and revenue recognition.
• Skilled in accounts receivable and/or collections processes.

Responsibilities

• Accurately and promptly bill customer accounts.
• Ensure compliance with Revenue Recognition and accounting policies.
• Conduct regular audits of customer accounts.

Skills

Strong analytical skills

Exceptional attention to detail

Excellent English communication skills

Proactive and independent work style

Education

Bachelor’s Degree in Accountancy or related field

Tools

QuickBooks Online

Zoho CRM

Zendesk

Job description

We’re looking for a highly detail-oriented and proactive Billing Specialist to join our finance team. This role will be responsible for ensuring accurate and timely billing, managing customer accounts, handling payment processing, and supporting collections activities. You’ll play a critical part in maintaining smooth financial operations, ensuring compliance with accounting policies, and delivering excellent customer service in all billing-related matters.

Key Responsibilities

• Accurately and promptly bill customer accounts, including contract entry into the billing system and invoice creation.
• Ensure billing processes comply with Revenue Recognition and other accounting policies.
• Conduct regular audits of customer accounts to ensure accuracy and completeness of billing information.
• Process payments daily and address chargeback/rejection inquiries from payment processors.
• Respond to customer billing queries via the AR inbox (Zendesk tickets).
• Prepare and review write-offs and ensure timely collection of receivables.
• Apply credits and perform cash application activities.
• Manage all billing-related tasks in Zoho CRM.
• Perform monthly account audits and assist with month-end close processes.
• Support ad-hoc finance projects and process improvement initiatives.
• Quickly learn and adapt to new finance systems and software.

Qualifications

• Bachelor’s Degree in Accountancy or a related field.
• Previous experience in a remote work environment.
• Strong analytical skills, numerical aptitude, and exceptional attention to detail.
• Solid understanding of MRR, revenue recognition, and deferred revenue.
• Proficiency in QuickBooks Online or similar accounting software.
• Experience with Zoho CRM (ticketing system).
• Familiarity with Looker, Stripe, and Ordway is an advantage.
• Skilled in accounts receivable and/or collections processes.
• Comfortable communicating with customers regarding billing matters in a professional and clear manner.
• Highly trainable, fast learner, and not afraid to ask questions.
• Excellent English communication skills (written and verbal).
• Proactive and capable of working independently with minimal supervision.

Preferred Skills

• Experience with Zendesk, Stripe, and Ordway.
• Strong adaptability to learn new tools and systems.
• Ability to identify process gaps and recommend improvements.