Beauty Assistant - Clicks Observatory

Clicks Group; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading retail chain in Cape Town is looking for a Beauty Advisor to enhance customer experience and drive sales in the beauty department. Responsibilities include consulting with customers on beauty products, achieving sales targets, and ensuring excellent operational standards. Ideal candidates possess a Grade 12 qualification, knowledge of beauty and skincare products, and strong communication skills.

Qualifications

• Grade 12 required.
• Beauty/skincare qualification is desirable.
• Experience in beauty/skincare/retail/FMCG environment is a plus.

Responsibilities

• Consult with customers about beauty products.
• Drive sales and meet monthly targets.
• Monitor product sales performance.
• Execute operational activities in the beauty department.
• Deliver superior customer service as a brand ambassador.

Skills

Understanding and application of selling principles

Retail/FMCG background

Knowledge of beauty and skincare products

Strong customer orientation

Good communication skills

Interpersonal skills

Education

Grade 12

Relevant Beauty/skincare qualification

Job description

Are you passionate about beauty products and helping people look and feel good? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty department.

The purpose of this role is to deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise, and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• Consult with customers, answer product-based questions, and advise customers in selecting the best products and services that meet their needs.
• Drive and maximise sales of the beauty department through the promotion, cross-selling, and up-selling to ensure that monthly targets are consistently met.
• Monitor sales, regularly evaluate the performance of products, and offer suggestions that result in improved product offerings and increased sales.
• Maintain updated knowledge on all beauty products, ranges, trends, promotions, and events to provide correct information to customers at all times.
• Efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage, and ensuring a high standard of general housekeeping and administration.
• Ensure all in-store visual merchandising, in-store presentation, and promotional standards within the beauty department are consistently met.
• Deliver superior customer service by acting as a brand ambassador, being visible, and offering a friendly and professional service.
• Promote the Clicks clubcard and enroll new clubcard members to achieve the clubcard participation targets.
• Increase profitability and brand loyalty with customers through the promotion of private label and exclusive products.
• Facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum Requirements:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty/skincare/retail/FMCG environment/sales or marketing environment

Skills, Abilities, And Job-Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target-driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Competencies:

• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

We are committed to the principles of Employment Equity.